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Banquet Manager at Waterton

Posted in Restaurant - Food Service 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Marlborough, Massachusetts

Job Description:

Why Waterton?

Founded over a box of Pop-Tarts® in 1995 by David Schwartz and Peter Vilim, Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant, the drive to achieve results by exceeding expectations.

Waterton’s values of Service Excellence, Empowerment, Integrity, Passion, Achievement and Teamwork are our guiding principles and they shape who Waterton is as an organization. When you join Waterton, you will learn new skills, acquire knowledge and use these values to help you grow in your career and fulfill your professional goals.

Waterton is committed to the service of our associates, residents, guests and investors and firmly believes that our superior ability to serve our customers differentiates us. We empower our associates to think and act like an owner and use our core values as guiding principles to serve our customers in a way that exceeds their expectations, going above and beyond to create the ultimate service experience or what we call Resitality!


Banquet Manager

The role of the Banquet Manager is to achieve hotel and banquet revenue, profit and guest satisfaction goals by overseeing banquet operations.  Effectively monitor the daily operations of the Banquet Department, including providing support and guidance to banquet associates to ensure a successful and effective operation, ending with a positive guest experience. Ensure that Brand, Waterton and Hotel standards are maintained regarding banquet operations and guest service.

Essential Functions include (but are not limited to):

  • Manage, oversee and monitor banquet operations:

    • Coordinate banquet management, supervisors and servers for superior coverage of each and every event.

    • Attend and participate in weekly BEO meetings.

    • Coordinate the set-up of each function by verifying desired services and menu in advance with other departments as needed.

    • Conduct function review with guest prior to event; adjust specifications as necessary and follow up to insure all details are correct.

    • Synchronize timing of banquet activities by verifying details with kitchen management and staff.

    • Manage food and beverage service provided during banquets and meetings; ensure the quality of food and beverage products served.

    • Complete purchase orders for specific banquet items and maintain inventory of banquet equipment and supplies. Help coordinate regular inventories.

    • Monitor meeting room usage and suggest changes when appropriate to minimize overhead and maximize revenues.

    • Inspect meeting space on an on-going basis and take appropriate steps to ensure facilities are of the highest cleanliness and in good repair at all times.

  •  Ensure satisfaction of banquet guests by supervising and coordinating banquet associates:

    • Review, adjust and approve associate schedules in accordance with staffing requirements of each function; communicate details of functions to associates.

    • Provide associates with orientation and training needed to understand expectations and perform job responsibilities effectively.

    • Ensure banquet space is set up in accordance with guest specifications by supervising set-up staff and inspecting room comfort, lighting and temperature prior to event.

    • Communicate performance expectations and provide associates with on-going feedback.

    • Lead monthly departmental staff meetings.

  • Develop and implement strategies and practices which support associate engagement:

    • Manage the recruitment process, ensuring selection of qualified candidates.

    • Provide associates with orientation and training needed to understand expectations and perform job responsibilities effectively.

    • Communicate performance expectations and provide associates with on-going feedback.

    • Provide associates with coaching and counseling as needed to achieve performance objectives.

  • Create guest satisfaction by providing associates with the training and resources they need to maximize associates engagement and deliver exceptional service and teamwork:

    • Communicate and reinforce the vision for exceptional service to associates.

    • Ensure that associates provide genuine hospitality and foster a teamwork environment.

    • Seek guest feedback, review management reports, and develop strategies to improve department and hotel services.

  • Maintain solid and open communications with all hotel operating departments.

  • Ensure adherence to function space policies and all codes and regulations.

  • Maintain up-to-date information on program and food and beverage events.

  • Follow Standard Operating Procedures (SOPs) as outlined in the Waterton SOPs.

  • Be a leader and a role model to all associates.

Candidates most successful in this role will display the following characteristics:

  • Strategic Thinking – Able to look at the “big-picture”, focused on tactical aspects of the job, with emphasis on schedule and quality; Sets and achieves high standards for self and others; task-focused.

  • Leadership – Confident, independent with a heightened sense of urgency; purposeful, directed at accomplishing task quickly; handles associates and others with confidence and determination; follows up closely to ensure standards are met in an efficient manner; able to delegate tasks to others easily; process-oriented; collaborates well with others.

  • Organizational Support - Sets and achieves company standards for self and for others with an emphasis on schedule and quality; supports organization's goals and values.

  • Dedication - Confident with a competitive drive; demands high quality; organized and results oriented; able to take on a wide variety of activities requiring rapid shifts in priorities; reacts well under pressure; reacts and adjusts quickly to changing conditions and come up, possessing concrete ideas for dealing with them.



  • Strong English Communication Skill (Written & Verbal)  - additional languages spoken helpful but not required

  • Proficient Computer Skills in Microsoft Office (Word, Excel, PowerPoint and Outlook)

  • Demonstrated ability to relate to, communicate with, and motivate associates to sustain high performance and quality levels to ensure that guest satisfaction is consistently obtained and maintained.

  • 3+ Years of Progressive Related Experience Required. Previous Supervisory Experience Over a Similar-Sized Banquet Operation Preferred.

  • Previous Food & Beverage Experience Helpful.

  • High School or Equivalent Education Required. Associates or Bachelors Degree Strongly Preferred.

  • Must be able to lift up to 25lbs. on a regular and continuing basis. Must have the ability to bend, squat and frequently lift 25lbs. and occasionally lift up to 50lbs. May be required to lift trays of food or food items weighing up to 30lbs.


Hospitality is a 24/7 industry therefore, candidates should be able to work weekends and holidays as needed.


See Job Description