vAuto Performance Consultant at Cox Automotive
Posted in Other 30+ days ago.
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Type: Full Time
Location: Goleta, California
This is a pipeline requisition
Working remotely, the PERFORMANCE CONSULTANT is responsible for the retention of all assigned vAuto STOCKWAVE clients. This involves coaching all account users in directing best practices to support clients in the attainment of their vehicle purchase needs.
* Retain assigned client accounts in line with goals.
* Partner with client to coach/teach/train vehicle sourcing best practices.
* Build relationships with key users & decision maker.
* Where identified, partner with our Performance Managers on client engagements.
* Manage engagements across assigned client base in line with daily goals.
* Ensure effective set up and execution of key activities in the pre-launch process of new clients.
* Analyze client software utilization data to identify at risk scenarios and or other corrective actions.
* Proactively address at risk situations with client base.
* Schedule and manage calendar/client meeting invitations across client base.
* Maintain a solid working knowledge of all related product functionality.
* Effectively communicate product enhancements/changes as and when required.
* Harvest and upsell to current clients when and where applicable.
* Wow clients with exceptional customer service and support.
* Must possess a minimum of 5+ years retail automotive dealership experience/background in buying/management roles.
* Minimum of 3+ years of experience with direct responsibilities in sourcing and buying vehicles.
* Experience in working with software solutions advantageous.
* Must possess strong organizational skills.
* Must have excellent communication & interpersonal skills and have the ability to communicate at all levels.
* Must have excellent telephone manner & verbal presentation skills.
* Experience in webinar communications advantageous.
* Occasional travel for in-store engagements.
* Experience with SalesForce CRM would be advantageous.
* Must be computer literate (including Excel, Outlook & Word).
* Bachelor's degree in Business Management or similar preferred
ABOUT COX AUTOMOTIVE
Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader , Dealer.com , Dealertrack , Kelley Blue Book , Manheim , NextGear Capital , vAuto , VinSolutions , Xtime , incadea and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.
ORGANIZATION: Cox Automotive
PRIMARY LOCATION: US-CA-Los Angeles-100 Corporate Pointe
OTHER LOCATIONS: 9349 Mission Gorge Rd,US,CA,Santee,92071-3886|9750 Goethe Rd,US,CA,Sacramento,95827|1104 Highland Ave,US,CA,Manhattan Beach,90266|353 Sacramento St,US,CA,San Francisco,94111-3603|27 E Cota St,US,CA,Santa Barbara,93101|20 Icon,US,CA,Foothill Ranch,92610|17 Journey,US,CA,Aliso Viejo,92656|1525 Crocker Ave,US,CA,Hayward,94544|1001 Marshall St,US,CA,Redwood City,94063|2500 Broadway,US,CA,Santa Monica,90404|28950 Golden Lantern,US,CA,Laguna Niguel,92677|2500 Sweetwater Springs Blvd,US,CA,Spring Valley,91978|1922 Avenida Del Oro,US,CA,Oceanside,92056-5803|1220 Cleveland Ave,US,CA,San Diego,92103|43 Peninsula Center,US,CA,Rolling Hills Estates,90274|6446 Fremont St,US,CA,Riverside,92504-1437|581 Telegraph Canyon Rd,US,CA,Chula Vista,91910-6436|1264A Auto Park Way,US,CA,Escondido,92029-2235|20591 Canada Rd,US,CA,Lake Forest,92630-8100|10 Pointe Dr,US,CA,Brea,92821-7620|195 Technology Dr,US,CA,Irvine,92618|22 S Fairview Ave,US,CA,Goleta,93117-3324|1320 N Tustin Ave,US,CA,Anaheim,92807|278 N Marks Ave,US,CA,Fresno,93706|10700 Beech Ave,US,CA,Fontana,92337-7205|29947 Avenida de las Banderas,US,CA,Rancho Santa Margarita,92688-2167|1277 N Cuyamaca St,US,CA,El Cajon,92020-1548
EMPLOYEE STATUS: Regular
JOB LEVEL: Individual Contributor
SHIFT: Day Job
TRAVEL: Yes, 5 % of the Time
UNPOSTING DATE: Ongoing.