Product Support Specialist - Fitness (Day shift: Mon–Fri; Sat–Tue) at Garmin International
Posted in Admin - Clerical 30+ days ago.
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Location: Olathe, Kansas
Do you have a passion for running, cycling or general fitness? Are you serious about living a healthy lifestyle? Do you enjoy using and learning about the latest technology? Are you a natural problem solver and have excellent customer service skills? Does the idea of sharing this passion of fitness and technology with Garmin customers excite you? If so, Garmin is hiring full-time positions on our Product Support team and we’d love to hear from you!
Great ideas sometimes come from singular inspiration, but more often they’re a result of collaborative effort. Inside Garmin, we like to foster an environment of participation and engagement. We support professional development, offer well-designed career paths and adhere to a policy that prioritizes promoting from within the company to maximize the opportunities for our associates. We are also committed to being a good corporate citizen and providing opportunities for associates to contribute toward a healthy, sustainable world.
If you’re outgoing, friendly, passionate and love to talk, we need to talk! Our product support centers in Kansas, Arizona and Oregon are staffed with exceptional product support specialists eager to assist you. Whether you need technical “how to” assistance or repairs to one of our many devices, our agents are on the other end of the line wondering “how may we help you?”
The customer is always right. That’s why our product support specialists are specially trained to provide our customers with the necessary technical information needed to satisfy the phone calls, email and chats about our consumer electronic products in a timely and friendly manner. They’re our ace in the hole—or is it up our sleeve?—for dealing with difficult and escalated matters affecting customer satisfaction and reporting out-of-line conditions.
We are looking for a full-time Product Support Specialist to join our team. In this role, you will be responsible for displaying strong customer support skills and always maintaining professional interactions with Garmin customers and co-workers. You will also be accountable for accurate and timely entry of orders and dispositions, and note of customer contacts.
We have several shift options available for this role, including:
- Mon-Fri: 8 hour day Shift
- Sat-Tues: 10 hour day shift
Qualified candidates for this role will possess a high school diploma or GED and demonstrate verbal, interpersonal, and written communication skills. Other requirements include:
Demonstrated interest for the product segment and interest in developing product knowledge
- Demonstrated customer service expertise
- Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
- Demonstrated reliable and predictable attendance
- Demonstrated computer skills and ability to navigate multiple screens
As part of our ongoing commitment to helping associates maintain a healthy balance between work and life, we sponsor company-wide and individual wellness initiatives, as well as world-class sporting events—and even some of the participating athletes. In each of the communities in which we do business, Garmin has a strong philanthropic and civic presence. Our associates benefit from these connections in many ways, including through discounts on products and services, opportunities to attend sponsored events, and even help with work-life initiatives, such as pilot certification and adoption assistance.