Product Support Specialist at DAT
Posted in Admin - Clerical 30+ days ago.
This job brought to you by eQuest
Location: Springfield, Missouri
DAT Solutions, a subsidiary of Roper Industries (NYSE: ROP) is seeking a fulltime Product Support
Specialist to join our Operations Management Team, in Springfield, MO.
The Product Support Rep I position is responsible for assuring customer satisfaction by providing product
training and support on all aspects of specific DAT Solutions’ software applications. Training and support
are provided onsite, by phone and email. A Product Support Rep I will not be working from a script. A
high level of product knowledge will be required in managing any and all customer requests.
Essential Duties and Responsibilities:
ï‚· Coordinates the installation of DAT Solutions’ software,
ï‚· Responsible for training customers on software both onsite and by phone.
ï‚· Responsible for planning onsite trips to train customers. Making airline and hotel reservations,
renting cars and driving to site.
ï‚· Responsible for receiving and answering application support calls by phone and email.
ï‚· Responsible for troubleshooting customer systems to determine whether the problem is caused
by software or hardware. Resolves problems that do not require programming changes.
ï‚· Assists in the development of product documents to include installation guides, release notes,
help documents and tutorials for use by customers.
ï‚· Works closely with Team Leader and Product Support Manager to test new software, resolve
software errors and recommend improvements or enhancements requested by users and
customers prior to future software releases.
ï‚· Enters and maintains customer requests for software improvements and enhancements in help
desk software system.
Required Skills and Experience:
ï‚· 0ne to two years prior technical support experience supporting software products required.
ï‚· Transportation industry experience preferred.
ï‚· Post high school education required, four year degree preferred.
ï‚· A clean driving record and the ability to rent and drive a car.
ï‚· Need ability to fly on commercial airlines.
About DAT Solutions:
DAT Solutions expertise includes systems integration, design consulting, operations, maintenance,
manufacturing, RFID and satellite communications technologies, and extensive Web-based logistics and
transportation management systems.
DAT Solutions offers competitive compensation and an excellent benefit package that includes medical,
dental and vision coverage, flexible saving accounts, 401K Life and AD&D insurance, comprehensive Paid
Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time
DAT Solutions is proud to support workforce diversity and is a committed equal opportunity/affirmative
action employer. We encourage women and minorities to apply.
To learn more about DAT Solutions Please visit us at www.dat.com.
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and resumes are managed exclusively through the Human Resourced Department. DAT
Solutions will not consider unsolicited resumes from vendors including search firms, fee-based referral
services and/or recruitment agencies.