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Customer Service Representative at Overhead Door Corporation

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Raleigh, North Carolina

Job Description:

Position Function

The Customer Service Representative is responsible to help coordinate scheduling and other administrative duties in the service department.

Essential Duties and Responsibilities


  • Process all paperwork in an effective and efficient manner


  • Identify and monitor customer service standards, including timeliness and professionalism


  • Maintain positive customer relationships, for NationServe, in collaboration with the local Manager and operations team


  • Maintain a positive attitude and communication style with customers and employees in all circumstances


  • Assist with other administrative/office tasks as assigned

Experience


  • 2+ years of progressive experience


  • Experience in industry with a service and installation or distribution company, preferably in a construction environment

Intellectual Horsepower


  • Must be bright and intelligent; deal with concepts and complexity comfortably; described as intellectually sharp, capable, and agile

Technical & Practical Skills


  • Ability to develop and implement processes


  • Strong organization and decision making ability


  • Good negotiation skills and persuasive ability


  • Good analytical and problem solving skills


  • Ability to prioritize and handle multiple task

COMPANY: NationServe