Posted in Media - Journalism - Newspaper 30+ days ago.
This job brought to you by Professional Diversity Network, Inc
Type: Full Time
Location: Centennial, Colorado
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services, and the overall upkeep and maintenance of designated areas of engineering. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting, and break/fix activities.
- Collects and organizes technical data related to assigned projects. Presents data and findings for review at the next level of engineering management.
-Provide superior customer service, and technical support to the Comcast AdDelivery platform and with all other internal and external customer interactions.
-Identify and advise of media concerns to client while providing options and outcomes to ensure integrity of the media. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
-Resolve customer issues either by phone or Salesforce tickets. Assist providers and receivers with the upload and receiving of commercial material from ingest to delivery.
-Reads and analyzes technical references and sources to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior Operations Engineers.
-Leads operational readiness testing. Resolves basic issues uncovered during testing and escalates issues to engage appropriate resources.
-Works towards industry standard certifications and education.
-Works with peer operational teams on project implementation.
-Consistent exercise of independent judgment and discretion in matters of significance.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
-Other duties and responsibilities as assigned.
- Bachelor’s Degree or Equivalent
- Engineering, Computer Science
- Generally requires 0-2 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer