QUALITY ASSURANCE INVESTIGATOR (OPWDD) at Birch Family Services
Posted in Nonprofit - Social Services 11 days ago.
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Location: New York, New York
Upon successful completion of the approved Investigation Training Course, and Justice Center Investigator Training Module and under the supervision of the Director of Quality Assurance, the Quality Assurance Investigator will conduct investigations that meet the criteria of Part 624, Standards for Investigation for Reportable Incidents.
- Identify and obtain necessary back up documents for a complete incident packet
- Schedule and conduct interviews and secure written statements from all identified staff
- Conduct interviews in a professional, objective and respectful manner.
- Ability to establish a functional working relationship and work productively with staff within the agency and outside entities
- Communicates clearly both verbally and in writing
- Writes investigative reports that will evaluate findings objectively and effectively communicate the findings, recommendations of corrective actions and improvement practices that prevent further harm to the individuals we serve
- Capable of working independently and conducting multiple investigations.
- Manage time effectively and meet regulatory time frames for completion of investigations
- Provides support and training to other agency investigators
- Interfaces as an agency representative with OPWDD IMU and Justice Center
- Assists in reviewing investigations for proper formatting and thoroughness of agency investigations
- Adheres to and supports agency policy and procedures for incident management
- Provides technical support and training to program staff as assigned
- Demonstrates the ability to navigate and submit information into IRMA within regulatory time frames
- Demonstrates the ability to utilize Web submission of Investigation reports and requested information into WSIR and CAPS
- Assist in the monitoring and tracking of investigations being completed by agency staff and the Justice Center.
- Assists in the development of reports and statistical information related to incident management trends for the agency
EDUCATION AND EXPERIENCE
BA in a Human Service related field preferred
OPWDD and Justice Center investigation certification and or the ability to obtain certification
2 years’ experience in the field of developmental disabilities preferred
Possess an understanding of Federal, State regulations related OPWDD service delivery
Ability to translate information into a comprehensive report that meets regulatory requirements
Excellent organizational, written and verbal skills
Knowledge of Quality Improvement practices and program evaluation methodologies
Knowledge of IRMA and computers
Ability to articulate agency policies and procedures to agency staff and regulators
Ability to conduct interview a variety of witnesses and targets, including managers, employees, non-agency staff and the people we serve and their families
Ability to translate information gathered into a comprehensive investigative report
Ability to respond to inquiries or complaints, in of a sensitive and confidential nature
Ability to define risk areas collects data, establish facts, draw valid conclusions and make recommendations for corrective improvement
Ability to work within regulatory guidelines with minimum supervision
Ability to organize, prioritize and execute responsibilities and prioritize responsibilities
Ability to maintain confidentiality