This job listing has expired and the position may no longer be open for hire.


Posted in Nonprofit - Social Services 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: New York, New York

Job Description:

Upon successful completion of the approved Investigation Training Course, and Justice Center Investigator Training Module and under the supervision of the Director of Quality Assurance, the Quality Assurance Investigator will conduct investigations that meet the criteria of Part 624, Standards for Investigation for Reportable Incidents.


  • Identify and obtain necessary back up documents for a complete incident packet

  • Schedule and conduct interviews and secure written statements from all identified staff

  • Conduct interviews in a professional, objective and respectful manner.

  • Ability to establish a functional working relationship and work productively with staff within the agency and outside entities

  • Communicates clearly both verbally and in writing

  • Writes investigative reports that will evaluate findings objectively and effectively communicate the findings, recommendations of corrective actions and improvement practices that prevent further harm to the individuals we serve

  • Capable of working independently and conducting multiple investigations.

  • Manage time effectively and meet regulatory time frames for completion of investigations

  • Provides support and training to other agency investigators

  • Interfaces as an agency representative with OPWDD IMU and Justice Center

  • Assists in reviewing investigations for proper formatting and thoroughness of agency investigations

  • Adheres to and supports agency policy and procedures for incident management

  • Provides technical support and training to program staff as assigned

  • Demonstrates the ability to navigate and submit information into IRMA within regulatory time frames

  • Demonstrates the ability to utilize Web submission of Investigation reports and requested information into WSIR and CAPS

  • Assist in the monitoring and tracking of investigations being completed by agency staff and the Justice Center.

  • Assists in the development of reports and statistical information related to incident management trends for the agency


BA in a Human Service related field preferred

OPWDD and Justice Center investigation certification and or the ability to obtain certification

2 years’ experience in the field of developmental disabilities preferred

Possess an understanding of Federal, State regulations related OPWDD service delivery

Ability to translate information into a comprehensive report that meets regulatory requirements

Excellent organizational, written and verbal skills

Knowledge of Quality Improvement practices and program evaluation methodologies

Knowledge of IRMA and computers


Ability to articulate agency policies and procedures to agency staff and regulators

Ability to conduct interview a variety of witnesses and targets, including managers, employees, non-agency staff and the people we serve and their families

Ability to translate information gathered into a comprehensive investigative report

Ability to respond to inquiries or complaints, in of a sensitive and confidential nature


Ability to define risk areas collects data, establish facts, draw valid conclusions and make recommendations for corrective improvement

Ability to work within regulatory guidelines with minimum supervision

Ability to organize, prioritize and execute responsibilities and prioritize responsibilities

Ability to maintain confidentiality