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Customer Onboarding Specialist at EasyPost

Posted in Maintenance-Installation - Maint - Repair 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Ogden, Utah





Job Description:

EasyPost is hiring for an Onboarding Specialist to set up our customers up for long-term success by managing the implementation process for our new accounts. As an Onboarding Specialist, you will drive adoption and customer value by delivering a world-class, on-time, and value-oriented onboarding experience.


Responsibilities:



  • Lead the implementation of many new fulfillment customers concurrently

  • Communicates and manages internal and external onboarding requirements and expectations with customers and internal stakeholders

  • Align customer expectations and the EasyPost solution

  • Manage customer expectations effectively

  • Keeps record of customer interactions and completed setup steps in our CRM system (Salesforce.com)

  • Develop an intimate understanding of customers’ businesses and strategic objectives

  • Design and execute against detailed project plans to ensure on-time delivery

  • Assist in the design and optimization of various onboarding programs

  • Coordinate cross-functional resources and input (Customer Success, Operations, Engineering, Sales)

  • Mitigate project risk by communicating clearly and escalating internally when appropriate

  • Establish strong, lasting relationships with key customer stakeholders

About You:



  • BA/BS degree or equivalent

  • Excellent interpersonal and written communication

  • Ability to manage multiple priorities in fast-paced environment with flawless execution; working collaboratively with cross-functional teams

  • Analytical mind with creative problem-solving abilities

  • Love of data, and a thorough understanding of how data-driven decision making transforms a product or business

  • Extreme attention to detail with excellent writing and editing skill

  • Always innovating; never satisfied with the status quo

  • Ability to work independently with self-direction and with team members on joint tasks and initiatives

  • Strong work ethic with high energy and willingness to learn on the job

What We Offer:



  • Competitive salary

  • Comprehensive medical, dental, and vision benefits

  • Flexible work schedule and paid time off

  • The opportunity to make massive contributions at a fast-growing start-up

  • A great place to work with a collaborative team and culture




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Category: Maintenance-Installation - Maint - Repair