Customer Service Representative at PPG Industries

Posted in General Business 13 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Grand Prairie, Texas

Job Description:

Key Responsibilities

Responsible for the entry of orders from customers for products and services. Effectively communicates with the customer to establish overall customer status. Accurately identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements. Coordinates resolution of non-conforming products and issues. Accurately quotes prices using standard pricing information and customer specific pricing agreements. Accurately calculates total prices and quantities related to sales orders. Verify the necessary information related to inventory. Work with manufacturing to expedite orders to meet customer demand. Accurately updates, maintains or completes customer information and order status. Ensures accuracy of all sales orders. Provides necessary information for the shipment of product. Continuing interface with Sales & Marketing Representatives in developing plans for customer service and satisfaction. Clarifies customer needs of products. Communicates with Quality to ensure our conformance with customer requirements. Complies with Health, Safety and Environmental requirements and procedures at all times. Performs other tasks as assigned.

This position requires the use of, or access to, information subject to the

International Traffic in Arms Regulations. Accordingly, only U.S. Citizens, Green Card holders and political asylees or refugees are eligible to apply.

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