Posted in General Business 30+ days ago.
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Location: West Lafayette, Indiana
The Front Office Assistant is often the initial contact point for many people when engaging with the Purdue Alumni Association. This individual must make it their responsibility to ensure that their interaction creates the most positive experience possible. This individual welcomes guests and fosters customer loyalty through his/her friendly manner, both in person and through phone / e-mail interactions. The primary goal of this position is to accurately answer questions, understand / respond to needs, and redirect (if needed) to the appropriate resource. This position will receive very diverse interactions and inquiries, many of which are not the responsibility of the Purdue Alumni Association. Re-direction and referral must be done with accuracy, clarity and a service first attitude. This individual is also responsible for a broad range of clerical duties associated with helping the entire staff run smoothly. These activities include scheduling, calendaring, mail processing and event support duties.