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VP, Payments and Digital Channels Product Manager - Santa Ana at Banc of California

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Santa Ana, California

Job Description:

Since 1941, Banc of California (NYSE:BANC) has provided full-service banking and home lending to individuals and their businesses, families and employees throughout California and across the West. Today, we are large enough to meet our clients’ banking needs, yet small enough to care and serve them well. Banc of California’s strong balance sheet, deep community roots and commitment to lasting and meaningful relationships are the foundation for its long record of success.
Responsible for developing the payments and digital channels product strategy, managing the profit and loss of assigned products and/or development efforts.  Performs the role of liaison between several areas of the bank, including Marketing, Operations, IT, Compliance, Legal, Audit, and Risk. Creates product sales programs to drive revenue and deposit growth.  Identifies the risks associated with product lines and contributes to process development and management to minimize risk. Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

  1. Evaluates and recommends future products and product enhancements for suitability for bank clients and markets.  Outlines product specifications and requirements, appraising new product ideas and/or product changes.  

  2. Responsible for implementing and converting to new digital platforms that support payments and other services.  Requires the ability to drive an internal team and coordinate closely with vendor(s).   Requires close coordination with other product managers, sales, and key stakeholders in the bank.

  3. Assesses market competition by comparing the company’s product to key competitor’s products.  On an ongoing basis, proactively recommends changes to address gaps. 

  4. Provides source data for product line communications by defining product marketing communication objectives. 

  5. Determines product pricing by utilizing market research data, reviewing production and sales costs, anticipating volume, costing, special and customized orders.

  6. Develops and completes operational and compliance assessment, creates/edits and obtains internal approval for changes/updates to policies and procedures when updating or launching new products. 

  7. Takes responsibility for and ensuring products are well understood by sales teams and clients.  Coordinates with Marketing to ensure products are properly positioned and communicated on bank website. 

  8. Creates and manage product sales programs to ensure growth in product revenue.  

  9. Ensures a positive client experience with bank products. Understands the technical side of product, while considering its applications in the real world. Is involved in product testing and collecting feedback from early users and testers. 

  10. Deploys products to market within required time frame and budget.

  11. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

  12. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.

  13. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

  14. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

  15. Performs other duties and projects as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation.


  • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).

  • Thorough knowledge of Treasury Management product lines, payments, digital channels, operations, and services; strong knowledge of banking in general.

  • A thorough and comprehensive knowledge of payments including ACH, Account Reconciliation, Wires, SWIFT, Foreign Exchange, Card.

  • Business experience in applying products to solve Treasury Management customer pain points, which will allow the Bank to gain a significant competitive advantage.

  • Working knowledge of emerging Fin-Tech solutions and technologies.

  • Effective vendor/contract management and negotiation skills.

  • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.

  • Effective organizational and time management skills.

  • Exceptional oral, written and interpersonal communication skills.

  • Ability to make decisions that have significant impact on the immediate work unit and cross functional departments.

  • Ability to organize and prioritize own work schedule and the work schedules of others on a short-term and long-term basis.

  • Ability to provide constructive feedback to subordinates.

  • Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed.

  • Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.


  • Bachelor’s Degree from an accredited College or University and a minimum of 5+ years related work experience in a Product Management role.

  • Prior experience in the banking or financial services is required

  • AAP & CTP required.