Assistant Sales Manager at AVAIL VAPOR LLC

Posted in Retail 30 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Chattanooga, Tennessee





Job Description:

Summary/Objective

As Assistant Store Sales Manager you are responsible for contributing to and directing of your store team in exceeding their assigned goals and KPI’s as prescribed by AVAIL Vapor. You will be responsible the leadership of your team to reach any and all goals/ initiatives set for your location. You will be expected to lead by example and live the spirit of AVAIL Vapor in all interactions external and internal. You will be expected to ensure that you and your store adheres to the policies and procedures as designated by AVAIL Vapor.

Essential Functions

Core Values and Customer Experience:


  • Know and understand AVAIL Vapor’s Mission of assisting the community at large in offering an outlet to enjoy a smoke free life and enjoy vaping. Achieve this by providing that Amazing AVAIL Vapor experience to beginners and experts alike.

  • Live AVAIL Vapor’s Core Values by communicating them appropriately and reflecting them in your words, your actions and behaviors while leading your team’s productive growth.

Sales and Leadership:


  • Lead by example.

  • Exceed all company sales targets and consistent growth in your personal sales.

  • Drive your Store Team to create customer engagement that produces memorable supportive experiences with every customer interaction, maximizing every interaction.

  • Assist in Coaching, developing and holding team accountable for all aspects of SUCCESS in selling behaviors.

  • Assist in the ongoing training and development of your people with a commitment to constant improvement which will drive your Store to consistently exceed goals and achieve all KPIs.

  • Set up appropriate coverage to maximize the return on your labor investment (Sales Per Hour or SPH).

  • Help recruit, hire train and develop the highest caliber Sales Consultants (SSC) within your market.

  • Maintain a culture of accountability within your Store that acknowledges the need for everyone on your Store Team to grow their revenue and acquire new customers.

  • Know and abide by everything in our AVAIL Vapor Employee Handbook and Operations Manual, which includes but is not limited to: timeliness, dress code, and personal conduct.

  • Become the authority on all retail AVAIL Vapor policies and procedures and ensure that your Store Team members are conducting themselves accordingly.

  • Stay informed on your competition, their selection, their pricing, their promotions and the level of service they provide.

  • Stay informed on the features and benefits of current devices and “juices”. Be an authority.

  • Initiate and execute outside Store activities, commonly referred to as “Grass Roots Marketing” to increase traffic and sales at your Store location.

  • Ensure inventory counts are completed as prescribed by AVAIL Vapor.

  • Ensure visual presentation standards adherence.

  • Other responsibilities as assigned.

Operational and Procedural:


  • Monthly – Assist in conducting monthly Store Sales Meetings to kick off each month covering prior month’s performance and ensuring the team is in alignment on AVAIL Vapor goals/ initiatives for the month.

  • Go through Communications Binder every day to insure strong informational flow to all store team members.

  • Daily - Ensure Store is always audit compliant.

  • Daily - Ensure nightly deposits are made and DSR’s sent to corporate.

Store Environment:


  • Ensure your Store is clean, well lit, dust/dirt free and prepared to “WOW” customers.

  • Ensure all testers are fully functioning.

  • Ensure that your Store is set to Plan-o-gram and visual standards.

  • Ensure back of house (offices, store rooms, bathrooms, etc.) are as clean and well-kept as your sales floor.

  • Ensure proper marketing materials are displayed.

  • Maintains a daily focus on safe work practices.

TIME ALLOCATION OF POSITION

Sales generation Personal/Team/Grass Roots 75%

Coaching/Counseling/Educating Store Team 5%

Recruiting top talent ASMs and SAs 5 %

Store operations functions 20%

Knowledge/Skills/Abilities



  • Education and/or Experience -Minimum of two years prior retail store manager leadership experience or similar related experience. A college degree is preferred, but not necessary.


  • Supervisory Responsibilities - Carries out team lead responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; complaints and resolving problems.


  • Mathematical Ability - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.


  • Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


  • Computer Skills – MS Office suite, Windows and email


  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Personal Attributes



  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information; Develops alternative solutions; Works in group problem solving situations; Uses reason when dealing with emotional topics.


  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities;


  • Interpersonal – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.


  • Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.


  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Supports affirmative action and respects diversity.


  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.


  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.


  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help.


  • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.


  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.


  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.


  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.


  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity;


  • Employment Eligibility - Must be eligible to work in the United States

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, and reach with hands and arms, and use hands to finger, handle, or feel. The employee may occasionally be required to lift up to 10 pounds. The vision requirements include close and distant vision.