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Inbound Call Center Rep (Second Shift) at American Residential Services

Posted in Other 27 days ago.

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Type: Full Time
Location: Itasca, Illinois





Job Description:

JOB DESCRIPTION

Company: ARS/Rescue Rooter

INBOUND CUSTOMER SERVICE REPRESENTATIVE

Itasca, IL Call Center

FULL-TIME OPPORTUNITY- SATURDAYS MANDATORY! SEEKING MONDAY-SATURDAY 1:30PM-10PM (THURSDAYS OFF) SHIFT!

This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.

JOB REQUIREMENTS

WHAT YOU NEED TO SUCCEED AND GROW WITH THE PROS

REQUIRED CREDENTIALS:

* Ability to thrive in a fast-paced environment.

* A strong degree of self-motivation to provide exceptional customer service.

* Demonstrated listening and verbal communication skills.

* Proven ability to meet and exceed set goals.

* Receptivity to continual coaching and feedback designed to help you succeed.

* Experience gathering customer information and keying it into a computer.

* Willingness and ability to work evenings and weekends.

PREFERRED CREDENTIALS:

* Service-industry experience.

* Call-center or customer service experience.

* Bilingual English/Spanish fluency.

HOW WE REWARD YOUR PROFESSIONALISM

FULL-TIME EMPLOYEES receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). PART-TIME EMPLOYEES receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, ALL EMPLOYEES are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation .

APPLY YOUR SKILLS TO THE BEST IN THE BUSINESS.

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.