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Benefits Associate, Health and Welfare Benefit Programs at Cornell University

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: ithaca, New York

Job Description:


About the Department and Position

Cornell University takes pride in offering generous benefits to support and enhance the health, wealth and wellness of our faculty, staff and retirees. As a member of the Health and Welfare Benefit Program team, you will serve as a primary reference for the Human Resource Services Transitions Center team within Benefits to assist with solving complex issues and providing definitive guidance on plan rules and vender operations. 

What are Cornell's Benefits?

We hope you appreciate great benefits. Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

  • Our benefits program includes comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands, and generous retirement contributions.

  • Our leave provisions include three weeks of vacation and 12 holidays: e.g., an end-of-year winter break, from December 25 through January 1.

  • Cornell's impressive educational benefits include tuition-free Part-time Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program.

We invite you to follow this link to get more information: .

What will you do?

You will use your unique ability to manage relations with a wide range of internal and external contacts to solve complex challenges relating to eligibility or benefits deliverables.  You will often work directly with human resource administrators in the college and units when specific benefits challenges arise.  Working independently you will resolve most questions on your own, keeping the supervisor informed of progress.  Using critical thinking skills and attention to detail you will interpret policy and procedures for customers, determine benefit eligibility and calculate payment amounts.  In collaboration with other benefit team members you will be responsible to deliver presentations on various benefits information in a variety of settings.   

What experience and skills will you need?

We seek candidates who have an Associate's degree with at least two to four years of experience in a customer service field or equivalent combination of education and experience.  Must have a record of providing high touch quality customer service experiences, possess excellent verbal and written communication skills, including telephone skills which include active listening. Good math skills , experience with Microsoft Office products including Microsoft Word, Excel, PowerPoint, Access, Filemaker and Outlook. Experience with databases, including running reports and tracking client activities. Prior experience reviewing and verifying accounting/financial transactions, paying premiums and data review. Ability to provide p rof essio n al guidance under pressure and with occasional difficult customers. Proven ability to maintain confidentiality and to work well as a member of a team.

In you have all of these experiences, great!  In addition, if you have experience with Cornell financial systems we would see this as an added bonus.

When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format.  In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate . Please note:  Cornell Employees must apply through the Internal Cornell Career site.

No Visa sponsorship is available for this position.

No relocation assistance is available for this position.

Background check will be required.


University Job Title:
Human Resources Asst IV
Pay Rate Type:
Contact Name:
Sonja Baylor
Number of Openings:

Current Employees:

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Workforce Policy and Labor Relations at voice (607) 255-6866, fax (607) 255-0298, or email at .

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.