Posted in General Business 30+ days ago.
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Location: ithaca, New York
About the Department and Position
Cornell University takes pride in offering generous benefits to support and enhance the health, wealth and wellness of our faculty, staff and retirees. As a member of the Health and Welfare Benefit Program team, you will serve as a primary reference for the Human Resource Services Transitions Center team within Benefits to assist with solving complex issues and providing definitive guidance on plan rules and vender operations.
What are Cornell's Benefits?
We hope you appreciate great benefits. Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
We invite you to follow this link to get more information: https://hr.cornell.edu/summaries-benefits .
What will you do?
You will use your unique ability to manage relations with a wide range of internal and external contacts to solve complex challenges relating to eligibility or benefits deliverables. You will often work directly with human resource administrators in the college and units when specific benefits challenges arise. Working independently you will resolve most questions on your own, keeping the supervisor informed of progress. Using critical thinking skills and attention to detail you will interpret policy and procedures for customers, determine benefit eligibility and calculate payment amounts. In collaboration with other benefit team members you will be responsible to deliver presentations on various benefits information in a variety of settings.
What experience and skills will you need?
We seek candidates who have an Associate's degree with at least two to four years of experience in a customer service field or equivalent combination of education and experience. Must have a record of providing high touch quality customer service experiences, possess excellent verbal and written communication skills, including telephone skills which include active listening. Good math skills , experience with Microsoft Office products including Microsoft Word, Excel, PowerPoint, Access, Filemaker and Outlook. Experience with databases, including running reports and tracking client activities. Prior experience reviewing and verifying accounting/financial transactions, paying premiums and data review. Ability to provide p rof essio n al guidance under pressure and with occasional difficult customers. Proven ability to maintain confidentiality and to work well as a member of a team.
In you have all of these experiences, great! In addition, if you have experience with Cornell financial systems we would see this as an added bonus.
When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format. In the Experience section of your application, use the 'Drop Files Here' box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online please click here as an external candidate or click here if you are an internal candidate . Please note: Cornell Employees must apply through the Internal Cornell Career site.
No Visa sponsorship is available for this position.
No relocation assistance is available for this position.
Background check will be required.
University Job Title:
Human Resources Asst IV
Pay Rate Type:
Number of Openings:
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