Desktop Special Delivery at GE at CompuCom

Posted in Information Technology 17 days ago.

Location: Louisville, Kentucky





Job Description:

Overview
The work schedule will be Mon-Fri, either 8 am -5 pm or 9 am - 6 pm. Level 2 Deskside Support Support overall. Initially, answer incoming calls/IM's, perform initial triage and resolve tickets.

Candidates must be able to perform the below activities. Qualifications:
- Dell & IBM certified or comparable experience
- A+ certified or comparable experience preferred
- Must have at least three years of experience supporting PC hardware and software.
- Must have a strong working knowledge of Desktop OS 10
- Working knowledge of Active Directory
- Must be able to work with minimal supervision
- Must have good communication skills and be able to work professionally with internal and external clients

Daily responsibilities include:
- Service Now Tickets, MS Office, Drive Encryption Software, Email, PST/Login, Internet Explorer, Password resets, Printers
- PC builds, Windows 10 support
- GE Core Image support
- Process warranty replacement cases
- Acceptance testing for new core loads
- Data transfer for new deployments
- Documentation
- Training
- Escalation point for Help Desk