Overview The work schedule will be Mon-Fri, either 8 am -5 pm or 9 am - 6 pm. Level 2 Deskside Support Support overall. Initially, answer incoming calls/IM's, perform initial triage and resolve tickets.
Candidates must be able to perform the below activities. Qualifications: - Dell & IBM certified or comparable experience - A+ certified or comparable experience preferred - Must have at least three years of experience supporting PC hardware and software. - Must have a strong working knowledge of Desktop OS 10 - Working knowledge of Active Directory - Must be able to work with minimal supervision - Must have good communication skills and be able to work professionally with internal and external clients
Daily responsibilities include: - Service Now Tickets, MS Office, Drive Encryption Software, Email, PST/Login, Internet Explorer, Password resets, Printers - PC builds, Windows 10 support - GE Core Image support - Process warranty replacement cases - Acceptance testing for new core loads - Data transfer for new deployments - Documentation - Training - Escalation point for Help Desk