Posted in Health Care 30+ days ago.
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Adventure Dental, Vision and Orthodontics is part of the Hero Practice Management group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!
Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff. The Adventure Dental, Vision, and Orthodontics team knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.
Navigating the healthcare system can be a challenge for the families we serve. At Adventure, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eyewear selection to orthodontics, we make it fun, easy and affordable for children to thrive.
MISSION OF THE ROLE:
The Lead Dental Assistant’s mission is to increase practice production and profitability by optimizing patient flow, delivering outstanding customer service and increasing patient satisfaction.
OUTCOMES OF THE ROLE
Integrity & Accountability: Demonstrates high integrity in all activities; does not cut corners to achieve goals. Strives to meet or exceed the expectations of both internal and external customers. Understand, monitor and ensure effective execution of all policies and procedures by completing administrative tasks correctly and on time, supporting organizations goals and values, supporting affirmative action and respecting diversity and adhering to state and federal guidelines.
Mission Driven & Patient-First: Passionate about enabling our care teams to deliver high quality care and service. Possesses an ability to work on multiple projects, problems or tasks at once. Designs & systematically executes proactive, recurring processes to achieve goals. Understand, monitor, and ensure the smooth execution of office processes, including but not limited to: managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff. Establish clear expectations for teammates around desired patient experience and respond promptly to customers’ needs by greeting patients upon arrival and scheduling appointments, answering all patient inquiries in person and on the phone, creating appropriate contracts and payment plans for private pay patients, preparing accurate patient insurance letters and ensuring smooth patient flow while multitasking and taking initiative.
Compassionate & Teamwork: Works well with members of the team in pursuit of the practice and company’s goals. Puts team above self, doing whatever it takes to make the broader organization win. Work collaboratively with the Hero Practice Support Center team to implement new programs and initiatives and provide feedback and ideas on improvement areas. Collaboration with others to provide and understand vision and inspiration to peers by displaying passion and optimism, remaining open to others’ ideas and being able to work in a fast-paced environment with different personalities. Builds a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills and encouraging growth.
Quickly understands what behaviors positively affect the business and translating those behaviors into sustainable best practices
Experience leading multi-dimensional, cross-functional tasks.
Ability to handle a diverse workload with a tight time frame
Ability to summarize information and succinctly communicate the needs of the business to the team.
Directly supervises 5-25 dental employees. Assist in interviewing, training, directing work assignments, appraisal reviews and performance management, addressing complaints and resolving problems.
High school diploma or GED.
Radiography experience preferred.
Dental Assistant schooling preferred.
Nitrous Oxide CODA course completion
Minimum of 2-3 years’ experience in providing outstanding customer service
Minimum of 2-3 years’ experience in performing dental procedures as it relates to pediatric treatment
In-depth knowledge of OSHA guidelines and procedures
SALARY & BENEFITS
Full-time, exempt position. Competitive salary and benefits package. Benefits include medical, dental, vision, life insurance and 401(k).
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds, occasionally 50.
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