Production Support Supervisor, Wholesale at Carrington

Posted in Manufacturing 9 days ago.

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Location: Anaheim, California

Job Description:


Job ID 2019-7700

Job Locations
Position Category Servicing

Company Carrington Mortgage Services, LLC

Position Type Regular


Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We are a fully integrated mortgage company supporting our customers by providing a broad range of real estate services encompassing nearly all aspects of single family residential real estate transactions in the United States.

Our Mortgage Lending Division is becoming an industry leader by providing competitive mortgage products within our Retail and Wholesale lines of business. We deliver a superior customer experience by meeting individual needs, focusing on financial education, ensuring that our loans close on time and making the entire process as easy as possible. We're always building our mortgage business with our customers in mind. Join us.


Responsible for oversight and day-to-day management of an assigned team of Account Managers. Provide proper training, mentoring and workflow direction to ensure achievement of assigned performance and quality objectives. Perform all duties and ensure all associates are trained to perform in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.


  • Oversees and manages daily activities of assigned team.
  • Responsible for the efficient management of daily workflow and pipeline management to ensure tasks are being completed, daily volume is completed within all SLA metrics.
  • Conduct the review of files/conditions requiring exceptions to ensure accurate quality of work and exceptions are valid and documented properly.
  • Maintain efficient work flow and staffing to ensure SLA Production standards are adhered
  • Manage priorities/rush files with team.
  • Maintain high level of knowledge of guidelines and serves as primary trainer on loan products for the team
  • Provide clear and prompt communications on policy and procedural changes, requirements and performance expectations through routine staff meetings.
  • Set performance plan to achieve monthly and annual goals
  • Constantly evaluate the processes for improvement opportunities
  • Provide regular pipeline management reports and feedback to management, as required.
  • Act as a Liaison between Sales, Underwriting, Funding and Account Management functions.
  • Ensure appropriate staffing levels and appropriate back up is available at all times.
  • Perform other duties as assigned.


  • Proficient with Microsoft Suite (Word, Excel, Outlook, etc.)
  • Ability to understand complex problems and to collaborate and explore alternative solutions
  • Ability to make decisions that have significant impact on the department's credibility, operations, and services
  • Ability to organize and prioritize work schedules of others on long-term basis
  • Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy
  • Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information



  • Bachelor's degree or equivalent work experience.
  • Six (6) or more years of directly related mortgage industry experience.
  • One (1) to two (2) years' experience in a Lead or Senior role within the production support environment.
  • Experience working in a paperless environment preferred.

EEO/AAP Employer

Carrington is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.