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Registration Representative, Admitting - Full-Time/Days at Orange Coast Memorial Medical Center in Fountain Valley, California

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Essential Functions and Responsibilities of the Job

  • Ability to communicate effectively in written and verbal form 

  • Adheres to department policy of using two patient identifiers. 

  • Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic. 

  • Ensures all registration forms are complete, signed, and scanned. Enters in notes in Epic as required. 

  • Ability to provide excellent customer service using Simply Better and AIDET principles. 

  • Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer. 

  •  Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities) 

  • Maintains registration accuracy rate of 95% or better. 

  • Monitors and manages work queues. 

  • PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols. 

  • Ability to be at work and be on time. Adheres to MHS time and attendance policy. 

  • Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities) 

  • Ability to interact in a positive and constructive manner. 

  • Ability to prioritize and multitask. 



  • 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare 

  • Must communicate effectively and clearly both verbally and in writing 

  • Strong customer service skills 

  • General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima 

  • Bi-lingual (English/Spanish, or English/Vietnamese) preferred 

  • Positive work ethic 

  • General computer skills required including: electronic medical record and Microsoft Office 

  • Knowledge of medical terminology