This job listing has expired and the position may no longer be open for hire.

VP Technology Operations and Support Services at Zelis Healthcare, Inc.

Posted in Health Care 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Bedminster, New Jersey

Job Description:

Zelis is a healthcare information technology company and market-leading provider of end-to-end healthcare claims cost management and payment solutions.

Inc.5000 award winner: One of the fastest growing privately held companies in the US!

Ranked #1 by NJ Biz as the Fastest Growing Company in NJ!



Zelis Healthcare is a mid-cap healthcare technology growth company and market-leading provider of integrated healthcare cost management and payments solutions including network analytics, network access, network cost management, payment integrity and electronic payments to payers, healthcare providers and consumers in the medical, dental and workers' compensation markets nationwide. Zelis Healthcare is backed by Parthenon Capital Partners.

Our Zelis Purpose

We founded Zelis to help control the rising cost of healthcare and make healthcare more affordable for all of us.

Position Overview

The VP, Technology Operations and Support Services will be responsible for the strategy and oversight of all production support services and operational aspects of the ZELIS Payment processing environment.


  • Oversee and manage all aspects of the production environment and technology operations support teams to ensure compliance with all SLAs

  • Lead root cause analysis for recurring issues within and across clients includes successful closure of all work items, issues and requests

  • Oversee and improve leverage of key platforms (Atomic, Dynatrace) to improve stability and services of the Zelis processing environment

  • Maintain alignment with Zelis Account Management and Client Services groups to ensure optimal overall service delivery

  • Develop and improve talent of team members through SMART objective setting, coaching and top-grading

  • Report performance against all SLAs and provide exception analysis and action planning as appropriate

  • Compare and contrast Zelis Payment service levels against best-in-class market competitors - report findings and opportunities for improvements

  • Implements best practices across areas to ensure continual improvement in service levels

  • Maintain awareness of and ensure adherence to ZELIS standards regarding privacy and security

  • Ensure all files are processed correctly - Daily, Weekly, Monthly per client agreements

  • Ensure robust resiliency and recovery - oversee and validate all business continuity processes; monitoring resource (CPU, storage) and capacitizing is necessary

  • Ensure strong communication with Zelis Payments business leaders on operational metrics and anomalies

professional experience/qualifications

  • Has outstanding understanding of methodology required to ensure seamless system operations; inclusive of file import/export, payment routing and processing and security measures

  • Has solid understanding of SQL database and MS Office applications

  • Works on assignments that are complex in which judgment and initiative are required in resolving problems and making recommendations

  • Thorough knowledge of company and departmental policies and procedures


  • BS Degree in Computer Sciences field

  • 7+ years’ experience managing a Technical Operations, Production and Support Services Management support team

  • 10+ years of role progression requiring increasing scope and responsibilities in a dynamic healthcare or financial services business

  • Exceptional people leadership and cross-functional teamwork

  • Track record of setting and meeting SLAs in a complex technology operating environment and high-volume transaction processing

  • In depth knowledge of MS .net tech stack, including web application/batch architecture

  • Ability to build basic SQL queries

  • Ability to create scripts in the shell of the operating system

  • Demonstrates solid troubleshooting and investigative skills

  • Must be detail-oriented and message effectively to non-IT groups

  • Healthcare or Payments experience a plus


An attractive compensation package comprised of base salary, plus incentives, as well as full benefits has been created to attract outstanding candidates.



  • We take personal accountability

  • We look for a better way

  • We serve each other and are always there to help

  • We act level-less

  • We use humor

  • We develop serious expertise

  • We act with integrity

  • We celebrate

Thank you for your interest in the Zelis team!

See Job Description