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PR HW Client Specialist I at Alight Solutions

Posted in Other 30+ days ago.

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Type: Full Time
Location: San Juan, Puerto Rico

Job Description:

Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Alight has 25 years of industry experience. Our success is fueled by the expertise of our people, and the strength of our proprietary and partner technology. Come join the leading technology-enabled HR and benefits service provider. Be Real with Alight and help us reimagine how people and organizations thrive.


A Client Specialist is responsible of monitoring and completing H&W, DB and/or DB transactions, in accordance to plan rules, client provisions and compliance requirements (COBRA, DVS, ERISA, etc.). Given the variety of tasks within the role, they need to have good organizational skills and be able to manage urgent request in a timely matter as well as reprioritize throughout the day. A client Specialist will also have auditing responsibilities, not only of their own transactions but also third party databases, ensuring the data vendors have is accurate with that of our databases. The role is client facing and will have direct contact with clients, vendors and third party administrators and for this reason it s essential to have good written and verbal communications in both Spanish and English.


The client specialist will be responsible in Health and Welfare, Defined Contribution and Defined benefit eligibility and administration, as well as Compliance with COBRA law, and established timelines for notifications. Will have daily transactional routines for Qualifying events, employment status updates and Dependent verification. Issue tracker, open cases or workflows will need to be answered and resolved by the Client specialist within the establish term for each client, with third parties, manager or client if necessary. Must work independently and make reference to plan rules, policies, SPDs and requirement documents and it is expected to reach case resolutions but has no decision making responsibilities.

Read and know the specific performance standards for each of their clients to ensure the standard is being met each month, this will be determined through an established Quality process. If inaccuracy or untimely processing causes penalties to be paid, this will be considered towards the final evaluation performance level. Complete transactions as specified in the Service Delivery model (SDM) and account requirement documents, in a timely manner and data entry precision. Create and update monthly, quarterly and annual documents in word and/or PowerPoint with account activity, statistics, trends and major highlights to report to clients, as well as internal guides for transactional and account management.

This role is client facing and requires good communication and written skills in both Spanish and English. The specialist will attend Annual Client visits and will have to complete open items prior to meetings and minutes after meeting completion.

Must be able to analyze ample data and interpret excel reports accurately for auditing and financial headcount reporting.

Will work with other teams like implementations, data and Leave administration and when a defect or area of improvement is identified will be responsible of creating a ticket to correct.


Formal University studies ( BA, BBA)

Communication proficiency in English and Spanish

Analytical Skills

Proficient in the use of MS Excel

Knowledge in Word and Power Point

Knowledge in H&W, Defined Contribution and Defined Benefit

Attention to details is a must.

CBA tool knowledge not required but good to have.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer..