Proactively monitor and review electronic account and transaction data for suspicious activity and possible fraud.
Approve or cancel sales orders in accordance with pre-established credit and fraud guidelines.
Review received verification documents for accuracy.
Engage and communicate directly with customers via phone and email to verify key information and ultimately decision orders.
Support (and coordinate, if necessary) the investigation of any fraud issues with the appropriate fraud investigative unit or agency.
Verify all fraud-related documentation to perform due diligence on any fraud-related activities.
Analyze fraud trends and gather information for bank/law enforcement inquiries.
Verify required documentation and assist Customer Service Associates with questions or issues regarding credit worthiness.
Support departmental initiatives aimed at minimizing financial exposure and maximizing company revenue.
Critical thinking skills with the ability to analyze customer information is vital to success.
Exceptional customer service skills.
Exceptional oral and written communication skills.
Professionalism, with ability to balance urgency and decisiveness with customer service relationship skills and attention to detail
Ability to interact and communicate with all levels of the company
Strong time management and organizational skills, including ability to manage and prioritize multiple tasks (multi-tasking in fast-paced environment is vital to success).
Diplomacy in dealing with conflict resolution.
Proficient to navigate Company tools and resources required by role.
Must be adaptable to change.
Education and Experience:
Bachelor’s Degree (preferably in a Finance-related field)
Minimum 1-3 years of experience in eCommerce environment, electronic payment fraud, risk operations, or credit card industry strongly preferred.
Minimum 1-3 years of experience in similar role with similar responsibilities.
Must possess basic knowledge of Microsoft applications, such as Excel, Word, etc.
Ideal candidate has experience working in financial applications (ex: CyberSource or similar system).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.