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Contact Center Rep Chinese/Korean Speaking at First Data Corporation

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: New York City, New York





Job Description:

Contact Center Representative (Korean/Chinese Language)


 


Position Description Overview


 


The Contact Center Representative will  work with a dynamic team to provide information to customers in a call center environment which responds to inquiries about products and services. The Contact Center Representative will be responsible for but not limited to serving as a liaison between customers and our client companies, will assist with complaints, errors, account questions, billing, cancelations, and other queries in a professional and friendly manner.


 


Hours:


Monday through Friday 10:30 am - 7:00 pm (Chinese Speaking)


Monday through Friday 9:30 am - 6:00 pm (Korean speaking)


 


Language Requirement:


Qualified candidate will be proficient in English and Korean and/or Chinese 



Job Responsibilities




  • Handles both inbound & outbound calls


  • Answers inquiries, resolve problems via telephone, mail, fax, or email

  • Assist customers with inquiries regarding their monthly statement, transaction and deposits

  • Researches inquiries and issues providing timely and accurate response

  • Properly documents and creates customer call notes on a computer system

  • Provides existing customers with appropriate documents regarding bank changes, name change or any other change that corresponds to their Merchant Account

  • Updates information on Merchant Accounts with provided documents

  • Works with customer service manager to ensure proper customer service is being delivered

Scope of Job


 


Uses computerized system for tracking, information gathering, and/or troubleshooting. Uses established procedures, but has the ability to deviate when needed using sound judgement and knowledge of the business, requires only general supervision and works well with a team in a call center environment.



About First Data


 


First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.



Job Requirements



  • Proficient in English and Chinese and/or Korean

  • High School Diploma or equivalent, College Degree preferred

  • Professional written and verbal communication

  • Strong organizational skills and the ability to manage multiple projects working in a fast paced environment

  • Ability to understand and meet departmental goals

  • Previous experience providing excellent service to customers demonstrating effective listening, detail, empathy and problem resolution

  • Excellent problem-solving skills and the ability to learn new processes

  • Microsoft Office skills



Competencies



  • Working with Microsoft Office

  • Customer Service Management

  • General Computer Competencies

  • Customer Support Policies,Standard & Procedures

  • Customer Support Service Agreements

  • Problem Management Process

  • Service Request Management Process

  • Knowledge of Customer Support Function

  • Customer Support Systems

  • Knowledge of Product Line



First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.