Posted in Admin - Clerical 30+ days ago.
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Location: New York City, New York
Contact Center Representative (Korean/Chinese Language)
Position Description Overview
The Contact Center Representative will work with a dynamic team to provide information to customers in a call center environment which responds to inquiries about products and services. The Contact Center Representative will be responsible for but not limited to serving as a liaison between customers and our client companies, will assist with complaints, errors, account questions, billing, cancelations, and other queries in a professional and friendly manner.
Monday through Friday 10:30 am - 7:00 pm (Chinese Speaking)
Monday through Friday 9:30 am - 6:00 pm (Korean speaking)
Qualified candidate will be proficient in English and Korean and/or Chinese
Scope of Job
Uses computerized system for tracking, information gathering, and/or troubleshooting. Uses established procedures, but has the ability to deviate when needed using sound judgement and knowledge of the business, requires only general supervision and works well with a team in a call center environment.
About First Data
First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.
First Data is an Affirmative Action – Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.