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Service Advisor (Heavy Truck Savage) at Boyer Ford Trucks, Inc.

Posted in Other 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Savage, Minnesota





Job Description:

At Boyer Trucks, we know our service advisors are key to keeping our customers on the move. Advisors are the primary point of contact for the customer in the repair process ensuring that the customers' vehicles are repaired accurately and expediently as well as organizing the workflow to service technicians. They provide excellent customer service. See the description below to find out more about the opportunity at this Daimler Elite Support certified shop. Boyer Trucks – Come for the job. Stay for a career.

Essential Duties and Responsibilities:


  • Puts customer first for each and every interaction whether on the phone or in person

  • Reflects Boyer's mission and vision statement in daily activities

  • Answers phones and greets customers in a professional manner assuring them that the repair will be expedited to the best of our ability

  • Opens repair orders after research to include vehicle inspection mileage, VIN number, etc.

  • Follows Boyer credit and payment terms prior to the start of the repair

  • Communicates with the customer giving a complete and comprehensive estimate of repairs needed and communicates the progress of the repairs and estimated time needed

  • Plans, organizes, leads, and controls the flow of service work through the service department in a profession and timely manner while ensuring quality repairs

  • Posts repair times and reviews them with the technician

  • Communicates any additional repair work discovered by the technician

  • Assists the service manager with various functions as required

  • Closes repair order at the time of completion

  • Ensures technicians follow warranty material disposition procedures

  • Relays all priorities and commitments to the next shift

  • Follows all standard operating procedures

Employment Characteristics:


  • Excellent customer service skills and professionalism toward both internal and external customers

  • Strong communication and computer skills

  • Collaborative team approach to work

  • Outstanding organizational and supervisory skills

  • Ability to multitask

Education and Experience:


  • High School Diploma, equivalent or higher

  • Demonstrated customer service excellence is a must

  • Computer experience with CDK preferred

  • Mechanical ability/experience preferred

  • Clean driving record

  • Pass required DOT physical

  • CDL preferred

Physical demands:


  • Bend, twist, kneel, crouch

  • Keying

  • Some lifting to 50 pounds

Benefits include:


  • Excellent pay with a 10% premium for 2nd shift

  • PTO with 48 hours available in the first year reaching 120 hours available in the 4th year

  • Nine paid holidays per year

  • Medical/Dental/Life insurance

  • Pension 

  • 401k

  • Employee discounts on parts, service, and vehicles

  • Training

  • Tuition reimbursement

Education

Preferred: High School or better.

Experience

Prefer automotive or heavy truck mechanical knowledge.

Licenses & Certifications

Must have a driver's license and good driving record