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Product Services Manager at PREMIER Bankcard LLC

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Sioux Falls, South Dakota

Job Description:

Are you looking for the opportunity to manage a team? PREMIER Bankcard is looking for an individual who will ensure adherence to department guidelines, policies, and procedures are followed by the staff. Qualified candidate will coordinate system reviews to ensure credit card processing remains within industry standards and regulation guidelines. Must keep abreast on industry changes/advances. Candidate will need to analyze and recommend technological enhancements and changes to vendor relationships to maintain efficient and effective automation processes.

We support a promotion-from-within philosophy for strong performers!

Compensation and Schedule

Competitive pay based on prior work experiences.

Full-time Hours:

Monday - Friday 8:00 a.m. - 5:00 p.m. Some travel may be required.

Performance Expectations

  • Develop and manage a $45m annual budget. Ensure there are budgetary controls in place.

  • Oversee supervision of staff, providing frequent performance feedback. sessions, coaching for improvements when needed, conduct performance and salary reviews.

  • Provide direction and assistance to staff members to ensure career growth opportunity and cross-training within the department.

  • Demonstrate managerial courage to provide feedback and address concerns.

  • Conduct interviews for new/replacement hires.

  • Formally present system enhancement recommendations to senior management.

  • Oversee that proper work efforts and approvals are taken related to maintenance, testing and implementations of Adaptive Control System strategies.

  • Ensure proper handling of all departmental PDRs submitted.

  • Work with MasterCard and Visa to insure compliance with rules and regulations as is applicable. Assist with billings from both brands to stay within budget.

  • Maintain working relationships with the 4 credit reporting agencies

  • Proactively manage the business to minimize regulatory and audit matters.

  • Effectively manage risks.

  • Capability to oversee multiple projects and initiatives concurrently.

  • Demonstrate critical thinking and problem resolution skills.

  • Build relationships to gain shared success with other cross functional departments.

  • Ability to work under pressure.

  • Elevate and bring closure to issues impacting the business.

  • Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.

Skills and Qualifications

  • 7-10 years Credit Card experience required

  • Possess strong PC skills (Word, Excel and FDR)

  • Good verbal and written communication skills.

  • Ability to concentrate and work independently.

  • Must demonstrate leadership skills, attention to detail, strong analytical, time management skills, and be able work well with people.

  • Capacity to learn, adapt to change, self-motivated and become proficient quickly.

  • Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.

Culture and Benefits

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

We’re Investing in You

  • Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match

  • 401(k), long and short-term disability plans

  • Generous time off plans including PTO, Sick Pay, and Bonus Days

  • 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned

  • PREMIER Wellness Program

  • Special discounts and pre-sell offers for Denny Sanford PREMIER Center events

  • Paid community volunteer hours

  • Special employee parties and incentives

Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.



  • 7 - 10 years: Credit Card experience



  • Microsoft PowerPoint

  • Microsoft Word

  • Microsoft Excel

  • Written Communication

  • Verbal Communication

See job description