Posted in Admin - Clerical 30+ days ago.
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Location: Green Bay, Wisconsin
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282. Job Summary Compliance Statement Key Result Areas
This position will provide department-wide support to Customer Care across three 24x7x365 contact centers. Responsible for preparing and mailing all customer correspondence generated from the Contact Center. This includes supporting our complaint management, Consumer affairs division by reviewing and preparing customer letters and documents on high level complaint cases. Provide daily support to management and colleagues on facility needs, desk set ups, security set ups and changes. Assist and organize events and projects including supporting management in arranging interviews, travel, meetings, tours and special events. Coordinate meetings and assist in preparation of management presentations across all business lines. Ability to handle customer calls across all business lines to support our colleagues/customers during peak wait times.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.
Key Result Areas
2-4 years Banking or Office Management, proficient in MS Office, Required
Other: Verbal, written and interpersonal communication skills, and the ability to greet customers and answer phones in a professional manner., Advanced
Customer Relations , Advanced
Ability to Multi Task and Prioritize , Intermediate
Organizational , Intermediate
Other: Computer literate in Microsoft Office products and the ability to quickly learn new software/systems., Intermediate
Other: Administrative skills, Intermediate
General Physical Condition
Light physical effort; routine handling of heavy objects up to 20 pounds or prolonged standing, keyboard, or CRT work (at least 50% of time)