Fraud Analyst at TSYS

Posted in Other 26 days ago.

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Location: Lehi, Utah





Job Description:

Every day, the people of TSYS® and Netspend® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you.



Summary of This Role

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.



What Part Will You Play?

  • Responds to 30 or more account inquiries per hour providing the merchants and cardholders of 15 or more assigned clients with standard and occasionally detailed responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Begins to identify questionable transactions in cardholder and merchant accounts by assisting more experienced Fraud Analysts with account transaction analyses in response to ad-hoc and/or client requested fraud alerts. Completes lost stolen reports, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
  • Continues to build knowledge and develop intermediate analytic skills required to identify fraudulent credit card activity through continued familiarization of department policies, procedures, external regulations, and continued research of techniques used to commit fraud, while still leveraging the expertise of peers.



What Are We Looking For in This Role?

Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically Minimum 2 Years Relevant Exp


Preferred Qualifications

  • 2-4 years of previous work experience in a fraud related field.



What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
  • Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
  • Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.



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US Applicants:
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com.


EOE/Minorities/Females/Vet/Disability


Outside of US Applicants:

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.