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Loan Officer II - Syracuse, NY 13204 at Empower Federal Credit Union

Posted in Management 24 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Syracuse, New York





Job Description:

Essential Functions & Responsibilities:
55% Receives and processes all consumer lending related inquiries accurately, primarily in branch offices.
20% Meets or exceeds sales goals – may include goals for volume, payment protection (life and disability), buyouts, GAP, and MRC.
10% Maintains a high level of education and training.
5% Refers and cross sells other Credit Union products and services.
5% Assists with Sales Department and Lending Division activities.
5% All other duties as assigned.

Performance Measurements:
1. Sales Goals: A large portion of your job is dependent on your sales skills. Your ability to appropriately sell our products impacts the Credit Union profitability. This objective will be measured based on reaching your sales. Life Protection Goal: Credit Life Insurance is an exceptional member service, and it also generates income for the Credit Union. You are expected to sell Credit Life on all eligible loans and this is measured by your monthly average dollars protected. Disability Protection Goal: Disability Insurance is an exceptional member service, and it also generates income for the Credit Union. You are expected to sell Disability insurance on all eligible loans and this is measured by your monthly average dollars protected. GAP: Guaranteed Asset Protection helps the member and Credit Union protect certain assets used as collateral. You are expected to sell GAP on all eligible loans and this is measured by your monthly average of loans covered. Buyouts: Buyouts can be identified based on your ability to interview and cross sell lending products to the member. This is measured by your annual dollar volume of buyouts as compared to your total loan volume. MRC: Mechanical Repair Coverage helps the member and Credit Union protect certain assets used as collateral. You are expected to sell MRC on eligible loans and is this measured by your monthly number of policies sold.

2. Accuracy and Efficiency: Accuracy and Efficiency relies on several different factors. To ensure you are presenting thorough, well prepared loans to the underwriting and processing areas, the loans need to have: detailed and accurate notes; calculations and ratios; and reasons that back up your recommendations. You should be able to identify steps in our current processes and procedures that hinder efficiency and recommend changes for improvement. Part of the goal is to make sure that members are getting quality loans with accurate rates and correct documentation.

3. Build a Sales and Service Environment: It is important to work with members and build relationships with them by making sure that you are providing a great sales and service environment. This can be done by: Attending department, team and branch meetings to stay abreast of what is happening and any changes. Training to ensure that you are offering members the right product and provide the correct information. Participating in team and regional sales contests to help promote different items in regards to lending. You and your manager will meet monthly to review your progress and observations will be documented. You should strive monthly to build on your loan volume and number of loans. This shows that you are looking for the opportunities and offering the members the services that work best for them. You should be striving to help grow the Credit Union's loan portfolio. This is measured by the change in your total loan volume and number of loans from your previous review period.

4. Build Relationships: It is important to be sure that you are working with your fellow teammates and other staff and build good, strong and healthy relationships with them. This can be done by:Leading by example and showing a positive and helpful attitude. Recognize co workers accomplishments and complimenting each other for good work. Don’t forget to use the Give A WOW wall to post the ones you would like all to see. Interacting with members/co workers in a personal, friendly, professional and helpful manner while showing interest in them. Communicating via email and voicemails, for both internal and external avenues, when you will be out of the office. Communicating with other lenders via email or phone when working with one of their members or on one of their loans. Remember to treat other lenders members/loans as you wish to yours to be treated. Being recognized by other departments for job well done (i.e.: underwriting; loan operations). Being recognized by other staff and members on a job well done. This can be via email, comment cards, gifts, etc…

5. To pass a mandatory financial and criminal background investigation under the Safe Act in order to obtain the certification of an NMLS number which is required for this job.

Knowledge, Skills and Abilities:
Experience: Six months to two years of similar or related experience.
Education: A high school education or GED
 

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
 

Other Skills
1. Working knowledge of regulations relating to all Credit Union deposit and lending products.
2. Must have working knowledge of spreadsheets and word processing software; must be able to use a PC and all types of general office equipment.
3. Comply with all credit union/departmental training requirements.
4. Professionalism in appearance, dress and attitude a must.
5. Must possess excellent verbal and written communication skills.
6. Occasional travel may be required, including but not limited to: working in various branches and/or the call center, SEG visits, training sessions and various staff meetings.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit or stand for long periods at a time, use hands to finger, handle, or feel, and to talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.