System Administrator/Technician at Kitsap Mental Health Services

Posted in Information Technology 24 days ago.

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Type: Full-Time
Location: Bremerton, Washington





Job Description:

KMHS is Kitsap’s nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults. On WA’s beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment. Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations. The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences. KMHS is a tobacco/smoke-free and scent-free facility

PURPOSE:

To maintain the reliability and integrity of data on the agency’s computer system and to provide technical support for the computer hardware and software and other communication systems used at Kitsap Mental Health Services. 

To improve the operations of KMHS in support of its stated mission.  To provide the highest level of customer service to internal and external customers.

RESPONSIBILITIES AND DUTIES:


  1. Perform information management functions on the KMH Windows network, including program patch upgrades, database management and archival of old information.

  2. Perform maintenance tasks, system security, and file management in the KMH network.  Monitor performance of the system and trouble-shoot as necessary.

  3. Assemble, install, maintain and troubleshoot problems associated with computers, servers and networks as assigned. 

  4. Maintain and perform maintenance on agency end user devices (500+ units).

  5. Provide adequate daily back-up and archival of all data supported by KMHS by monitoring the back-up system.

  6. Assist in KMHS mobile device and phone system programming and maintenance.  Maintain and manage the KMHS mobile device inventory.

  7. Serve as backup Help Desk Representative and remain fully cross-trained in the duties of this position.

  8. Serve as primary escalation source for the agency remote access, printing, A/V systems, servers and all agency end-user computers.

  9. In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.

RESPONSIBLE TO:   Systems Integration Supervisor

MINIMUM QUALIFICATIONSTwo years experience in the following software:  Windows networks, spreadsheets, and database technologies such as SQL.  Working knowledge of printer configuration and operation.  Working knowledge of HP ProLiant switches, SonicWall firewall, VPN, HIPAA and Cybersecurity. Working knowledge of cell phones and operation.  Working knowledge regarding operation of remote connection methods and computer peripherals.  Ability to quickly learn and troubleshoot third-party proprietary software.  Must have excellent communication skills, both oral and written.  Need superior customer service skills, being able to work effectively with a variety of people in all departments to determine their problems and find solutions.  Need good organizational skills to schedule and manage multiple service requests and meet customer expectations.  AS degree in computer-related field preferred. Microsoft, CompTIA, and other relevant certifications required.  Possess and maintain valid driver’s license with an acceptable motor vehicle report.

PHYSICAL CONSIDERATIONS:  While performing the duties of the job, the employee is required to stand, walk, sit, use hands to finger or handle, talk or listen, and lift up to 50 pounds.  Close vision is also required for this position.

PAY GRADE:  117

JOB CLASSIFICATION:  Non-exempt

POSITION LOCATION:  5455 Almira Drive NE

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER