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Virtual Event Producer at West Corporation in Chicago, Illinois

Posted in Other 30+ days ago.

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Job Description:

West's video technology platform, connects people in an intuitive manner using live, interactive video to bring the experience to life. Our leading enterprise streaming platform empowers organizations to leverage video to reach their stakeholders on any device, at any time. In today's world of dispersed workforces, video can bridge the gap in communication creating authentic and engaging conversations. Diverse organizations have relied on the Company's industry-leading products and innovative services to stay ahead of consumer expectations and business demands for over 30 years.

West's Digital Communications department is currently seeking a Virtual Events Producer for our site in Chicago, IL.

The Virtual Events Producer is responsible for coordinating and configuring the layout, design and features during a clients' virtual engagement process. The Producer provides clients with an understanding of technical requirements to create virtual events and provides training and live day support.

Day to day responsibilities include, but are not limited to:
  • Primary technical contact for the client team during the virtual engagement process
  • Provides clients with an understanding of technical requirements to create their virtual events and provides training as needed
  • Organizes, prepares and uploads the event content for the virtual environment .
  • Establishes an excellent working relationship with assigned clients and continuously strive to improve the level of overall service the company is providing
  • Participates in client meetings and conference calls to identify issues and make recommendations on how to eliminate future occurrences
  • Escalate issues to management that are outside of an employees' control and could adversely impact service provided to the client
  • Provides mentorship to less experienced employees
  • Other duties as assigned