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Patient Access Supervisor, Mercy Health-St. Elizabeth Youngstown at Mercy Health

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Youngstown, Ohio

Job Description:

Thank you for considering a career at Ensemble Health Partners! 

The Supervisor of Patient is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s).  The Supervisor will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals and is responsible for meeting the mission and goals of Mercy Health ministry, as well as meeting regulatory compliance requirements.  The Supervisor of Patient Access will work closely with the Manager of Patient Access to align policies and processes across the entire organization. 

Supervisor is responsible for directly managing the operations for the admitting, registration, cashiering and telecommunications departments at the acute care locations.  Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service. Additionally, managing cashiers and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments.  *Some managers have responsibility for managing the 24/7 activities of the telecommunications department.  This involves adequate staffing for call volumes, training, ensuring equipment is meeting needs due to safety implications and ensuring high-level of customer service.

Ensemble Health Partners is an equal opportunity employer.

We’ll also reward your hard work with:

  • Great health, dental and vision plans

  • Prescription drug coverage

  • Flexible spending accounts

  • Life insurance w/AD&D

  • Paid time off

  • Tuition reimbursement

  • And a lot more

Scheduled Weekly Hours:40

Work Shift:

All (United States of America)


Patient Access Registratn

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact our Human Resources Department at 877-692-7780 or  This department will make sure you get connected to a Human Resources representative that can assist you.​

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