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Product Support Supervisor at Pape' Material Handling, Inc in Fife, Washington

Posted in Transportation 30+ days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:


PRODUCT SUPPORT SUPERVISOR: The member in this position will oversee and assist in the repair and maintenance of equipment in the shop and field, and provide customer service and support to ensure the highest quality of workmanship. Responsibilities include but are not limited to:

  • Monitor and manage service work order from shop and field technicians.

  • Monitor Work in Process to ensure timely completion of repairs and invoicing. 

  • Supervising members of the Service department including technicians and office staff.

  • Communicate directly with the Shop Coordinator, Product Support Representatives, other departments, technicians and customers regarding pending, ongoing and completed jobs.

  • Performing performance reviews.

  • Helping management with annual budgets.

  • Overseeing warranty.

  • Delivering a financial statement that meets or exceeds expectations.

  • Maintain the highest standards in Safety practices and policies. 

Additional responsibilities will include supervising the Parts Department members, monitoring department expenses relating to freight charges, supplies and stock orders, filing claims as needed, and overall inventory control. Experience in inventory management, as well as knowledge of material handling parts and related products and services required.

Required Skills:

  • Strong leadership skills.

  • Ability to maintain good customer and member relations.

  • Technical and leadership experience preferred.

  • Computer proficiency, including experience with Excel and Word required.

  • Communication skills, both oral and written, must be above average.

  • Minimum of 3 years industry specific experience required.

  • Prior sales experience a plus.

  • Knowledgeable in both parts and service.

  • Four-year college degree or equivalent preferred.

Why work for Papé:

  • Competitive pay based on your skills, training, and experience level

  • Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs

  • Advancement – Papé is a dynamic, growth oriented organization with a focus’ on promoting from within.  

  • Stability and reputation — Papé is a family-owned, fourth-generation company with over 100 locations, over 3,000 employees and 80 plus years of experience. Papé is known for their stability, their honesty and their integrity.

  • Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!

  • Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.

  • Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Licenses & Certifications


  • Driver License



  • Team Player: Works well as a member of a group

  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity



  • Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

See job description