The Robotics Process Automation (RPA) Program Manager is a member of the RPA Maintenance core team. This role involves managing the engagement and delivery needs of one or more strategic RPA initiatives through all phases of lifecycle. The candidate is one who demonstrates excellent project management skills, an ability to lead multiple projects and complete them on time. The candidate will have the ability to work collaboratively with cross-functional teams and provide leadership in helping the team to define and achieve the goals and objectives for defined programs and projects. The candidate will work side-by-side with the other staff of the Robotic Automation Center to ensure that the business units are getting exceptional robotic process automation (RPA) support. The person is expected to aggressively drive the opportunity timelines so the expected business outcomes can be realized in the shortest possible timelines.
Overall 12 to 16 years of IT Experience
Minimum of 3 years of experience in RPA Platform
Interface directly with the client on daily basis
Work closely with stakeholders to design and document automation solutions that align with the business needs and are consistent with the architectural standards
Elicit business requirements, develop technical specifications, build subsequent code and test code, ensuring the business requirements are met, and in alignment with architecture patterns and quality standards
Break down development problems and estimate effort/time for development tasks
Engage with all IT extended teams, such as Infrastructure, Office of Information Security, Enterprise Architecture, VDI, etc.
Oversee the plans, schedules, and work schedules to perform RPA maintenance work operations;
Interface with clients to support flying schedules and support major maintenance events
Complete daily and monthly operational reports;
Manage and coordinate research and investigations into RPA maintenance on-site issues or problems
Proactively address technical issues and risks that could impact project schedule and/or budget;
Identify opportunities to reduce application support total cost of ownership
Adapt to new environments and changing requirements
Support and consult on disaster recovery and reverse demand planning and testing
Maintain a current and thorough understanding of Automation Anywhere products.
Two or more years of concurrent experience with the following responsibilities hands-on development of robotic automation tools
Leading/participating in the systems development life cycle and structured programming including requirements definition, solution design, program development, testing, documentation, training, deployment, operations, support and maintenance
Two or more years of .NET or Java programming experience within enterprise IT environment;
Solid understanding and experience using Microsoft Office, including the ability to read Excel
macros to translate them into RPA solutions and/or integrations
Experience with Artificial Intelligence (AI), Machine Learning, Text Analytics, Natural Language, Processing (NLP) would be a plus
Advanced business and technical acumen for applications;
Proven skills in shaping and leading development of technical specifications
Strong problem solving and analysis skills
Attention to details and ability to manage multiple priorities in a fast-paced environment;
High level of independence but can also work effectively in a self-organizing team.
Experience/Certification preferred on below tools:
o Version One
o Microsoft Project
Must have 12-16 years’ experience in Information Technology
Technical background with expertise in RPA Lifecycle