Posted in Transportation 30+ days ago.
This job brought to you by eQuest
Exempt for Base plus Commission routes, Non-Exempt for hourly routes.
The Route Sales Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities. Performs other duties as required. Reports to the District Manager.
-Â Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
-Â Actively participate in promotions and contests, training and audits.
-Â Follow company policies and procedures regarding installation of new customers, managing customer needs and all aspects of service. Performance goals must be met on a regular basis.
-Â Ensure customer loyalty, retention and provide outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
-Â Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
-Â Handle and process customer payments. Keep route paperwork current.
-Â Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles
and maintain proper inventories in accounts. Service items such as facility maintenance products.
-Â Monitor and report competitive activity. Keep service agreements current and renewed.
-Â Return from route and off load soiled textiles in the receiving area of facility.
-Â Accurately prepare route paperwork and follow check-in procedures.
-Â Follow written and verbal instructions and perform other tasks as directed by supervision.
-Â May work with and support other service personnel as required by supervision.
-Â Have and maintain a valid drivers license, CDL when applicable.
-Â Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
-Â Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
-Â Demonstrate excellent skills in customer service and route sales.
-Â Excellent verbal and written communication skills in English, ability to comprehend
and follow direction, as well as good time management skills and team player.
-Â Recognize colors, sizes and types of product and count, add and subtract accurately.
-Â High School graduation or similar experience.
-Â Daily, by delivery vehicle within a route.
Typical Environmental Conditions:
-Â Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
-Â Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity:
-Â Physical Demands - sitting, grasping, driving, stooping, climbing stairs, moving carts up to 500 lbs, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.