Technical Writer at ClosetMaid

Posted in Art 7 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Orlando, Florida





Job Description:

 WHY JOIN CLOSETMAID


We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, Employee Stock Option Plan.




  • We provide Discounted Tickets to hotels, movies, theme parks, shows and more…

  • We are proud supporters of local and national charities.

  • We are environmentally conscious and responsible

  • We provide immense growth opportunity!

WHO WE ARE


ClosetMaid is the worldwide leader in home storage and organization, offering innovative wire and laminate/wood storage systems for use in bedrooms, kitchens, family rooms, laundry rooms, home offices, garages, and more. Our products are sold in many countries world-wide, and ClosetMaid is one of the most widely recognized brand names in ventilated wire storage and organization in the United States. Our Customers range from large retailers to independent authorized dealers to the individual shopper at home.


Our mission is to be the Global Leader in innovative home storage products by surpassing customer expectations of products, quality, service and merchandising.


ClosetMaid is dedicated to progress. In the highly competitive global markets that we serve, progress is essential to our very survival. Our goal is to continue to make ClosetMaid a better place to work.


We are a business unit of Griffon Corporation (NYSE: GFF)


WHO YOU ARE


As a Technical Writer you are responsible for preparing instruction manuals, articles, and other supporting documents to communicate product installation and other technical information as needed more easily to our end users, customers or consumers. They will also be responsible to implement a standardized template for instruction sheets and ensure that all technical information required on packaging and instructions are included.


WHERE YOU WILL WORK


In our newly constructed state of the art facility in Lake Nona- Orlando- just a few miles from Orlando International Airport.


WHAT YOU WILL DO



  • Determine the needs of end users of technical documentation

  • Study product samples and talk with product designers and developers

  • Work with technical staff to make products easier to use and thus need fewer instructions

  • Organize and write supporting documents for products

  • Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding

  • Select appropriate medium for message or audience, such as manuals or online videos

  • Standardize content across platforms and media

  • Gather usability feedback from end users, customers, designers, and employees

  • Revise documents as new issues arise

  • Create how-to manuals, assembly instructions and “Frequently asked questions”

  • Work with customer service managers to improve the end-user experience through FAQ’s and potential changes to instruction sheets.

Requirements:



  • 4 year Bachelor’s degree in Journalism, Communications or English

  • 2-3 years of related work experience

  • Experience with instruction manuals


  • Excellent verbal and writing skills in English

  • Attention to detail

  • Good organizational and proactive time-management skills; comfortable working independently

  • Passionate about improving the installation process for the end user, consumer, and customer.

  • Ability to build and install product samples. Must be comfortable with tools to assemble products such as storage organization products.

  • Responsible for ensuring that specified quality standards are met for all tasks completed

Software skill set/experience



  • Microsoft Office Suite: Word, Excel, Power Point, Access, Outllook- Intermediate level

  • Expert in Adobe Creative Suite, InDesign Illustrator and Photoshop- Advanced level

  • Cad software- Intermediate level

Work Authorization 


ClosetMaid will only employ those who are legally authorized to work in the United States.


Physical demands and Environment


Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.



  • This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.

  • While performing the duties of this job, the associate may need the ability to lift and carry loads up to 50 pounds.

  • Upon occasion, the associate may be exposed to a manufacturing environment and required to wear personal protective equipment.

Equal Opportunity Employer  


ClosetMaid is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by contacting Human Resources at 1-352-401-6396 or by sending an email to Careers@ClosetMaid.com to make appropriate arrangements.