Posted in Information Technology 6 days ago.
This job brought to you by eQuest
Location: Knoxville, Tennessee
Required Skills: SNOW, ITSM, CMDB,
Service now Implementation Specialist & Admin
Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional) )
Good Communication and presentation skills, Client handling.
CMDB Implementation, Support and Data Normalization
Java Scripting knowledge and hands on experience on it.
Hands-on with ITIL Process implementation.
Service-now for custom Application Design & Development.
Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.
Hands-on design, development and deployment experience with the Service-now platform.
Hands-on migrating data from different tools into ServiceNow.
Good at creating required information for Reporting and Dashboards
Knowledge of ITIL methodologies and processes.
Technical Expertise :
Creation of script based Assignment and Approval rule.
Creation of Business Rule, UI Action by using Glide script.
Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called.
Creation of custom related list.
Creation of Access Control List with the help of Scripting.
Creation of Script based UI Policy and Client Script.
Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
Querying the table by using Glide Record
Referencing Glide List
Creating and customizing UI and pages using Jelly
Working with complex Log Files.
Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
Designing of Macros and Formatters.
CMDB Update, Troubleshooting, CI Relationship, CI Attribute update
Web Service Integration
User Interface Level Integration
MID Server Integration
Use of Import Sets for data loading from external file or database to the service-now.com
Knowledge of ITIL V3 processe"
We are looking for applicants who have a flair for technology and are willing to take up challenging assignments.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
|SNo||Primary Skill||Proficiency Level *||Rqrd./Dsrd.|
|1||Cisco Service Cloud Intgration||PL1||Required|
|2||Content Services Configuration||PL1||Required|
* Proficiency Legends
|Proficiency Level||Generic Reference|
|PL1||The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.|
|PL2||The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.|
|PL3||The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.|
|PL4||The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.|