Posted in Management 30+ days ago.
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Location: Eau Claire, Wisconsin
Hourly Wage: $14.72 - $16.75
(Candidates with significant related experience may be higher)
Member Service Representatives provide excellent quality service to current and potential Members, team members, and businesses via telephone and written communication using multiple systems and programs. Possess the knowledge to answer questions, research and solve problems, perform transactions, and recommend and support Royal Credit Union products and services. Support NPS initiatives in the contact center by providing exceptional (WOW) service creating loyal Members.
Working approximately 40 hours per week. Variable hours between 8:30 - 7:00pm Monday through Friday and two Saturdays per month 8:30am - 2:00pm. ***Prior to starting normal schedule, candidate must attend full time training from 9:00am - 4:30pm Monday - Friday for 3 weeks at RCU Corporate in Eau Claire, WI.
Pleasant, professional and clear voice
Have a working knowledge of financial services
Must be compassionate and truly enjoy assisting people with problems and finding solutions to their needs
Have a strong sense of customer service
Ability to establish priorities, work independently, and proceed with objectives under minimal supervision
Ability to remain calm when dealing with upset Members or situations • Must have strong written and verbal communication skills
Ability to work in a structured work environment and learn, retain, and recall information very quickly
Ability to exhibit basic skills in using a personal computer and various software packages (including Microsoft Word, Excel, and Outlook)
Communicate and live RCU's core purpose and values, these define and drive our organizational culture
Previous financial, receptionist and telephone experience
Previous position requiring majority of the job to be on the phone or in a call center is beneficial