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Presell Service Representative at Community Coffee in Baton Rouge, Louisiana

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Presell Service Representative

Department: Coffee Service Division

Reports to: Area Sales Manager or Territory Sales Manager


This position is responsible for promoting Community Coffee's premium brand position, delivers products, and performs services for existing customers by performing the following functions.

This description is not intended to be construed as an exhaustive list of responsibilities, duties, or skills required for the position. This job description may be changed or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.

Duties and Responsibilities

Essential Functions:

  • Drives truck to deliver products, equipment and supplies to customer to achieve financial targets for route profitability.

  • Rotates products (stock).

  • Collects payments from customer.

  • Makes daily bank deposits of funds.

  • Assists in proper loading of product into assigned vehicle. Unloads products and equipment from vehicle. Checks orders for accuracy before loading company vehicle.

  • Merchandises products for easy accessibility by the customer (i.e. cutting boxes, grouping like products in cabinets or shelves, etc).

  • Inputs and prints deposit, sales and delivery information in handheld computer; adjusts information as necessary.

  • Cleans truck and performs routine maintenance (such as washing, and checking fluids, oil and tire pressure).

  • Communicates verbally, in writing, and/or via text/email with Presell Representative or manager, as appropriate.

  • Actively addresses customer needs, problems, and complaints related to products or equipment.

  • Collects empty containers, out of date, unsold or damaged merchandise from customers and handles according to company procedure.

    Supervisory Responsibilities

    This job has no direct supervisory responsibilities



    Education and Experience

  • High School diploma OR General Education Degree (GED) required

  • One or more years of delivery experience preferred but not required; DSD route delivery preferred

  • Must be at least 21 years of age

  • Valid Driver's license required;

  • A Commercial Driver's License (CDL) required only for vehicles 26,000 lbs or greater

  • Acceptable driving record

  • DOT medical certification required

  • Ability to operate specific equipment such as an electric pallet jack and a forklift, desirable

    Travel Time

    Daily travel between company location and customer establishments.

    Occasional overnight travel.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

    While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following :

  • Regularly required to use hands to finger, handle, or feel and reach with hands and arms;

  • Frequently required to stand, walk; climb or balance; regularly has to stoop, kneel, crouch and/or crawl;

  • Regularly required to get in and out of a vehicle.

  • Must be able to frequently lift 35 pounds and occasionally lift up to 40 pounds.

  • Occasionally push or pull up to 100 pounds using a rolling pallet or similar equipment, often up or down a slight incline or ramp.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Field Sales Environment - While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.

    Our Values

    Employees should demonstrate behaviors that support established company values.

    Our People

    We are a high performance company with emphasis on teamwork and employee care.

    Our Integrity

    We have the courage to always do what is right.

    Our Customers

    We have a personal commitment to provide exceptional products, services, and solutions.

    Our Safety

    We champion safe behaviors for ourselves, our fellow employees, and our community.

    Our Brand

    Everything we do has to be as good as our coffee.

    We offer a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off, employee assistance program, and educational assistance. Community Coffee and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law.
    Other details

    • Job Family Sales
    • Job Function Coffee Service
    • Pay Type Hourly
    • Required Education High School

    • Baton Rouge, LA, USA