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Telecommunicator at West Corporation

Posted in Other 30+ days ago.

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Location: Longmont, Colorado





Job Description:
West Safety Services is looking for a Telecommunicator to add to its team in Longmont, CO. The core focus of this position will be responsible for receiving calls in the 24-hour/7-day-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues in adherence to departmental policies and procedures; obtain information from callers and determine type of action to achieve successful problem resolution; record citizen information into the computer database ensuring 100% accuracy; employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided; assist with performing quality reviews of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures.
Key areas of emphasis include:
  • Receiving calls in a 24-hour/7 days per week 365 days a year for citizens in emergency and non-emergency situations adhering to policies and procedures.
  • Obtain address, telephone, and emergency services needed then transfer the caller to the appropriate location and EMS service.
  • Establish good working relationships with co-workers, maintaining and achieving goals, and report management.

So, if you've been waiting for an opportunity with a multibillion dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and let's get started on something BIG.