Posted in Other 30+ days ago.
Type: Full Time
Dealertrack is currently looking for a Production Operation Team Lead to join our team in Sacramento, CA.
Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.
Your role: Act as subject matter expert and first line of contact for management, internal/external customers and Team Members
Assist the Supervisor with monitoring the daily production volumes to ensure client service and quality level agreements are met
Perform inspections and review error tracking reports to identify trends and ensure compliance
Coach and mentor new Team Members
Develop and maintain processes, including client-specific processes, and communicate process changes to the team
Notify management of issues requiring immediate attention and provide resolution recommendations
Perform the duties of any of your Team Members
Customer Service Responds promptly to customer needs, responds to requests for service and assistance, solicits customer feedback to improve service, and meets commitments.
Detail Orientation - Pays close attention to detail and possesses good organizational skills.
Verbal Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, and responds well to questions.
Written Communication Reads and interprets written information; writes clearly; effectively presents ideas; and accurately documents activities.
Teamwork Balances team and individual responsibilities, exhibits objectivity and openness to others views, provides and welcomes feedback, puts the team s success above their own interests, builds the team s morale, contributes to meeting the team s goals and objectives, and assists with facilitating and participates in team meetings.
Adaptability Adjusts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; and adapts to frequent change, delays or unexpected events.
Quality Monitors both individual and the team s work to ensure quality and demonstrates accuracy and thoroughness.
Quantity Completes work in a timely manner and works quickly.
Organizational Support Follows policies and procedures, completes administrative tasks correctly and on time, and supports the organization s goals and values.
Orderly Keeps work area clean and organized to ensure compliance with safety and security policies.
Monitor/Evaluate Monitors all aspects of the environment while completing routine activities.
Decision Making Displays a willingness to make decisions, exhibits sound and accurate judgment, includes the appropriate people in the decision-making process, makes timely decisions, and provides reasoning for decisions.
Problem Solving Identifies problems, gathers information, and analyzes the information skillfully to resolve problems in a timely manner.
Leadership Influences actions and opinions of others to a desired direction and exhibits judgment in leading others to worthwhile objectives.
Analytical Collects and researches data using intuition and experience to complement the data.
Time Management Organizes tasks to ensure effective work and productivity.
Delegation Prioritizes workload and delegates tasks effectively to ensure service level agreements are met.
Interpersonal Skills Communicates with others in a warm and helpful manner while simultaneously building credibility and rapport.
Qualifications:What we look for (preferred):
2-4 years experience in a customer service support position
Intermediate knowledge of PC software applications (i.e. MS Office, Excel, Outlook)
Data entry skills required; ability to type 35wpm or greater at 99.6% accuracy
Phone skills required
Written communication skills required
Working knowledge of internal software preferred
Previous leadership and coaching skills preferred
DMV experience in vehicle titling and or vehicle registration preferred
Knowledge of state requirements for automotive titling preferred
Ability to perform routine and repetitive production work
Ability to sit for long periods of time
Prolonged exposure to computer screens that may lead to eyestrain
Ability to lift or push up to 35lbs
About Cox AutomotiveCox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.comCox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.