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Helpdesk EUC Support at Cognizant

Posted in Information Technology 26 days ago.

This job brought to you by eQuest

Type: Full-Time
Location: San Antonio, Texas





Job Description:

We are looking for Help desk EUC Support for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.

Responsibilities: 

• Handle all tickets assigned through Service Now Ticketing tool

• Provide complete L2, L3 level desktop related Hands Feet support Hand Feet support involves all ground level work including physically moving carts computers printers and other IT equipment and deploying the same at user place 

• Imaging and deployment of applications through SCCM

• Complete handover of any IT equipment to users and setting up same at users seat location

• Coordinate with other internal teams for issues which need assistance to resolve IT Hardware software purchase requests coming through tickets to be notified to Lead follow up with vendors if need be and supplied to the requestor

ESSENTIAL SKILLS PERSONALITY TRAITS 

• Good Communication Skills Both Verbal and Written

• Eye for Details Logical thinking Analytical Skills Professional demeanor Ability to work with limited supervision Ability to work accurately

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission.  Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.