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Service Technician (AHI) at Primo Water Corporation

Posted in Other 24 days ago.

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Type: Full-Time
Location: Olympia, Washington





Job Description:

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Primo Water

is a fast growing consumer products company that is driving to inspire healthier lives thru better water. We are seeking an Service Tech who will work under the direction of the Field Operations Manager. You would be performing maintenance and repair functions on water vending machines in accordance with our best practices in assigned district. 

Ideal candidates for this position are self-motivated who have good customer service and communication skills.  Have mechanical aptitude, general math and computer skills and enjoy working outdoors.  Most of the job duties are performed independently and with limited supervision.

Why join Primo?

We are an awesome place to work. You will love it here.

Our total compensation approach for this position includes a competitive base salary and a company-provided vehicle with all related expenses paid for by the Company. In addition, we offer an excellent benefits package that includes medical, dental, vision, life insurance, long-term disability and a 401(k) Plan.

Primo Water Corporation (Nasdaq: PRMW) was founded in 2004 by Billy Prim, a successful entrepreneur and the founder of Blue Rhino, the market leader in propane grill cylinder exchange. Using the Blue Rhino model, Billy created Primo Water as a way to offer consumers innovative, stylish water dispensers for the home and office, as well as clean, affordable and convenient options for great tasting, premium water without creating waste in the environment.

Primo Water Corporation is North America's leading single source provider of multi-gallon purified bottled water, self-service refill water and water dispensers sold through major retailers throughout the United States and Canada. As the only company that offers all three-bulk water sub categories – Dispensers, Exchange and Refill – Primo Water owns a seventy-five percent market share in water dispensers and over ninety percent in its water businesses. Primo is an environmentally and ethically responsible company with a mission to inspire healthier lives through better water. We firmly believe that bulk water is one of the best products at retail, and as the number one retail bulk water supplier in North America, Primo Water is uniquely positioned to partner with retailers to help them participate in this exciting growth opportunity. Primo Water provides brick and mortar retailers of all sizes with unique and compelling benefits that can only be delivered at physical store locations. These benefits include:


  •  New revenue streams to drive increased same store sales

  •  Strong net profit margins

  • Increased store traffic and shopping trips

  • Larger basket size triggered by bulk water purchases

  • Improved household loyalty as shoppers return to retailers offering bulk water solutions

  • Improved corporate sustainability by offering an environmentally friendly bottled water solution

  •  The ability to serve as an emergency provider of purified water in the case of natural disasters or other crisis situations

Applicants may send their resume and letter of interest to:  jobs@primowater.com


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.  Primo Water is a drug free workplace and an E.O.E.

What would be my responsibilities?


  • Performs routine service, maintenance and repair of water vending machines on a regular service cycle at all locations on assigned route. 

  • Records service and maintenance activity and water vending readings service records located in each of the water vending machines.  Enters water  vending readings on the handheld scanner.

  • Where applicable, ensures that monetary collections are made, transported and deposited as instructed in a timely, accurate and safe manner.

  • Drives a company-provided vehicle in a safe manner and observes all security measures established by the company in the operation of its vehicles.  Keeps vehicle clean at all times and reports any malfunction promptly.

  • Prepares for each day’s work by making sure that the vehicle is adequately supplied with the proper tools, filters, test equipment, parts, etc.  Maintains proper inventory of all tools and supplies checked out and reports monthly inventory counts.

  • Ensures all service calls in assigned route are resolved within the timeline outlined by company policies and that these are closed at the time the machine is serviced for the service call by scanning the machine bar-code.

  • Due to the nature of some remote routes, where there’s limited staff resources due to the geographical location, the Service Technician may be required to be in “Call-In” mode or available to cover service calls on weekends and on Company-observed holidays.  In addition, this position may occasionally be required to be “On-Call” or standby duty. In either case, the Company’s “On-Call” and/or “Call-In” pay guidelines will apply. 

  • May include excessive driving

Do I have what it takes?


  • High School Diploma or equivalent

  • Must have a clean and valid driving record.  Primo's fleet of vehicles are smoke free.

  • Will be required to successfully complete a background check and a basic pre-employment physical

  • Basic understanding of plumbing, electrical and/or construction

  • Able to frequently lift and/or move 30 lbs. and periodically lifting and/or moving up to 50 lbs.

  • Work with heights of 10 ft. or more via ladder

  • Ability to troubleshoot, manage and diffuse tense situations caused by machinery breakdowns

  • Self-sufficient, positive attitude, professional demeanor and appearance

  • Ability to prioritize and have an acute sense of urgency

  • Excellent verbal/written communication, organizational and time management skills

  • Ability to work in a team environment with cross collaboration