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Caseworker 2 - MCOT #1156 at Central Counties Services

Posted in Nonprofit - Social Services 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Temple, Texas





Job Description:

Performs highly complex clinical services work. Work involves clinical screenings, assessments, and determinations for hospitalization and/or ongoing service eligibility based con consumer needs both in-office and within the community. Coordinates, links, and authorizes appropriate services and monitors consumer progress with meeting stabilization goals. Works under limited supervisor with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • MCOT staff will, using best clinical practices and benchmark standards, complete a crisis assessment on any individual who presents in crisis at Central Counties Services clinic locations.

  • When assigned the primary on-call status, MCOT staff will respond to calls dispatched through Avail Solutions crisis hotline to complete a face-to-face crisis assessment within the designated time-frames outlined in CCS MCOT policies and procedures (which are established based on TAC code.) This requirement is to be met 100% of the time. Document any barriers prohibiting meeting this requirement.

  • MCOT staff will provide follow-up sessions on all crisis encounters. MCOT staff will provided 24 or 48-hour follow-up face-to face sessions depending on status of client. This requirement is to be met 100% of the time. Document any barriers prohibiting meeting this requirement.

  • Make appropriate determination for client placement depending on level of current risk based on information gathered from crisis assessment and Columbia Suicide Severity Rating Scale. If client is determined to meet criteria for an outpatient level of care, then a safety plan will be created or reviewed on-site with the client. Documentation in Cerner that a safety plan was completed is required. A copy of the safety plan is to be provided to the client.

  • Provide State Mental Health Facility (SMHF) hospital discharge follow up within seven days, crisis follow up and transition services to individuals. This must be completed 100% of the time. Document any barriers prohibiting meeting this requirement.

  • Identifies problem areas, service gaps, and areas that are barriers to services for clients as needed and/or requested by assessing individuals current and ongoing needs with regards to support systems and available community resources, schools, and facilities, etc., as needed and requested by the individual.

  • Actively participates as a member of the MCOT Team through process improvements and problem solving initiatives.

  • Document case records, assessments, person centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes. Employees will maintain complete and accurate consumer medical records and keep all such information confidential.

  • Meet crisis response timeliness requirements for assessment requests as identified by the State of Texas Emergent within one hour, Urgent within eight hours, and Routine within twenty-four hours.

  • Collaborates with all community stakeholders regarding mental health crisis concerns.

  • Complete and report updates for the Inpatient Care Waitlist for clients according to MCOT policies and procedures.

  • Meets all clinical needs and minimum service requirements according to Center staff training requirements, Resilience & Disease Management Design and Texas Administrative Codes.

  • Documents all services in a progress note according to Center requirements and TAC code which is within 2 business days.

  • Participates in Random Moment Time Study/Medicaid Administrative Claiming (MAC) as necessary.

  • Professional Development - This function requires the employee to successfully complete training and continuing education as required by professional standards and the Center in a timely manner. The employee will engage in learning opportunities and activities that enhance and improve their service delivery to consumers.

  • Provides on call coverage to the Center on an assigned basis for after hours and weekends-responding appropriately and timely to requests from Center staff.

  • Performs related work as assigned by Supervisor.

  • Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.

  • Frequent daily driving within the catchment area is required.

GENERAL QUALIFICATIONS:

Experience/Education/Licensing/Certification


  • Experience in a field relating to the agency program.

  • Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment.

  • Experience and education may not be substituted for one another.

Knowledge/Skills/Abilities


  • Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.

  • Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.

  • Ability to assess client needs, to coordinate client services, and to work well with others.

  • Knowledge of mental illness and emotional components of physical illness; of rehabilitation and psychotherapeutic methods; of casework principles; of community resources; and of the principles, methods, techniques and practices of clinical work.

  • Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.

  • Ability to effectively handle potentially aggressive behavior in a positive manner.

  • Ability to communicate effectively, both verbally and in writing.

  • Ability to perform tasks effectively and efficiently.

  • Ability to plan and schedule work and implement directives without constant supervision.

  • Ability to present a professional appearance and conduct when representing the Center.

  • Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.

  • Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Relationship Skills


  • Ability to communicate effectively, both verbally and in writing.

  • Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.

  • Ability to perform tasks effectively and efficiently.

  • Ability to plan and schedule work and implement directives without constant supervision.

  • Ability to present a professional appearance and conduct when representing the Center.

  • Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.

  • Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements


  • Must have and maintain a valid drivers license with an acceptable driving record.

  • Regular attendance and reliability is critical to business operations.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.