Enterprise Services Engineer fulfill a vital role in our organization to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, customer success managers, and sales account managers, Services Engineers contribute to each customer’s success by supporting the Tanium platform and our customers in the field. You’ll have continuous opportunities to apply your best technical chops in large enterprise environments while building new skills ranging from managing important relationships to scripting.
What you’ll do:
Work closely with our customers to:
Triage inbound support cases
Solve Tier 1 & 2 cases independently or with the help of teammates
Identify and rapidly assign tier 3 support cases to Technical Account Managers
Conduct daily health-checks on assigned accounts
Work with Technical Account Managers on strategic customer activities
Contribute to and track activity, after action, root cause and daily status reports
Document best practices and Play Book entries
Work closely with CSMs on improving Tanium operational status within key accounts
Provide technical direction to customer IT support staff
We’re looking for someone with:
BA/BS or equivalent experience required
5 years of experience in IT/Consulting
5 years of experience in Systems Administration/Engineering
Hands-on Tanium experience a major plus
Strong troubleshooting skills
Ability to articulate and communicate
Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
Ability to break a problem down into manageable, ordered piece parts
Ability to convey problem statement and plan of attack to others
At Tanium, we empower the world’s largest organizations to manage and protect their mission-critical networks. There’s a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, and 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale.
We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team.