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Implementations Specialist at SHA Strategic Health Alliance II, Inc. in Middleburg Heights, Ohio

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

This position is responsible for fully implementing qualified program enrollees onto the program. Collaborating with Sales and Operations, this role will coordinate all efforts needed to complete the enrollment process for new customers within established SLAs. This includes soliciting and qualifying the appropriate documentation and information, loading it into the system, and managing the onboarding process to completion. Serves as point-of-contact for new customer throughout implementation process and provides a seamless transition to customer support when complete. Processes terminating customers from the system, including obtaining appropriate documentation, updating systems and notifying internal and external stakeholders. Address and resolves inquiries, issues and concerns during implementations and terminations process.

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Education/Training: Bachelor’s degree or equivalent experience 

Business Experience:

  • Up to 2 years’ experience in healthcare payment and claim processing or healthcare industry business process.

  • Proficient knowledge of financial or healthcare products, procedures and processes.

  • Must have strong customer service, problem solving, organizational, project management and database skills.

  • Strong working knowledge and ability to use word processing and spreadsheets.

  • Ability to work with customers, technical, and operational staff. 

Specialized Knowledge/Skills: pharmacy or managed care experience preferred 
Working Conditions: Environment (Office, warehouse, etc.) – general office 
 Physical Requirements (Lifting, standing, etc.) – general office 

McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!