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Customer Engagement Representative at SHA Strategic Health Alliance II, Inc. in Middleburg Heights, Ohio

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

You are looking for a new challenge and, at McKesson, we are looking for a high-integrity and customer-driven professional for our Reconciliation Advisor position in our New Albany, OH office.

What are We Looking For?

Someone who can resolve customer questions and issues to provide solutions quickly, ensuring satisfaction and resolution. This will entail inbound and outbound calls in a customer service environment while driving quality results for both McKesson and our customers.

The Reconciliation Advisor will act as a liaison and first point of contact for pharmacies active on this important value-add reconciliation solution. The position responsibilities consist of answering inbound calls from existing customers, providing timely and accurate responses to inquiries, providing web-based trainings to new and tenured existing customers, and efficient resolution to issues. It also requires outbound calls to existing customers to follow up on open issues and provide proactive comprehensive account reviews. This position requires excellent communication, customer service, problem solving, analysis, and follow-up skills.

Minimum Job Qualifications

  • 4-year degree or equivalent experience

  • Proficient in MS Office Suite 

  • 3+ years customer service and/or call center experience  

Specialized Knowledge/Skills

  • Pharmacy operations (claims adjudication) and/or managed care experience preferred

  • Pharmacy finance and/or reconciliation experience preferred

  • Effectively manages customer expectations for service and issue resolution

  • Establish and maintain strong business relationships with customers

  • Strong problem solving / issue resolution

  • Self-motivated and results oriented

  • Strong interpersonal skills 

Work schedule for this position is: Monday – Friday, 10-7

Working Conditions

Office Environment 
Physical Requirements

General office demands 

McKesson Corporation is a Fortune 7 company founded in 1833 with a focus on importing and wholesaling pharmaceutical products. Currently we are one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. A lot has changed in our 186 years, but our commitment to better health has not. Our vision is to improve care in every setting — one product, one partner, one patient at a time. And we’re making this happen every day by touching the lives of patients in virtually every aspect of healthcare.  United by our ICARE values, we work together to make our customers and partners more successful — all for the better care of patients. Explore a career with McKesson, where we all play an important role in improving lives around the world.

McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!