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Loan Officer Assistant (Contract to Close) at Guild Mortgage Company in Federal Way, Washington

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time





Job Description:

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Contract to Close duties. 

Essential Functions

Contract to Close duties:


  • Monitor key dates related to loan transactions and respond accordingly.

  • Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.

  • Manage assigned originator's database; tracking active loan(s) and entering data as needed.

  • Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.

  • Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.

  • Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.

  • Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).

  • Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer.

  • Provide any necessary assistance through production and underwriting process.

  • Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.

  • Answer customer inquiries related to active loan, and/or loan application status. 

Additional common duties:


  • Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.

  • Pricing loan in accordance with Guild’s policies and communicating fees to operations team.

  • Quoting rates and making commitments regarding locking to customer.

  • Maintain referral source relationships through quick response time and excellent custom service.

  • Prepare and send thank you cards to referral sources and new clients.

  • Collect supporting documentation from customer, gathering necessary documentation for pre-approval.

  • Act as a point of contact for the customer and referral source, keeping them informed throughout the process.

  • Discuss product features with customer.

  • Perform other duties as assigned.

  • Per GUILD company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances.

Qualifications


  • High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field.

  • Active MLO licensing required.

  • Ability to manage multiple priorities; strong detail orientation and highly organized.

  • Works with a strong sense of urgency and responsiveness.

  • Passionate about delivering excellence in customer service.

  • Demonstrated patience and professionalism when interacting with both internal and external customers.

  • Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.

  • Strong verbal and written communication skills. Basic math skills.

  • Ethical, with a commitment to company values. 

Supervision


  • No direct or indirect reports.

  • Low level of independent judgment and discretion used in decision-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution. 

Requirements















Travel: 0%

Physical: Work is primarily sedentary; mobility in an office setting.



Manual Dexterity:  Frequent use of computer keyboard and mouse.



Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.



Environmental:  Office environment – no substantial exposure to adverse environmental conditions.


Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

See job description