Posted in General Business 30+ days ago.
Customer Relations Representative
Status: Non-exempt: Full-time
Pay Rate: $19.25/hr.
Location: Erlanger, KY
Ferguson Job Code:
Founded in 1999, Signature Hardware is an award-winning $150 million eCommerce company with products for the kitchen, bath, and home. We pride ourselves on taking the pain out of home improvement with an easy-to-shop site, fair pricing, and expert customer service.
The Customer Relations Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions. Typical activities are the receiving of calls, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner.
This Customer Relations Representative position will self-manage and interact with various associates from other departments. The Customer Relations Representative reports to the Customer Relations Supervisors and will work closely with the Warehouse, Sourcing, Purchasing and Marketing groups as well as senior management.
Yearly training requirements:
Additional training as required
Company provided requisites:
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is required to walk, sit, use hands to finger, handle or feel objects, reach with hands and arms, talk and hear. Employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.