Job Summary & Essential Functions: The following describes in general terms of the purpose and scope of the position. In a short paragraph describe the general purpose of the job, why the job exists. Following the paragraph, list in bullet fashion criteria which supports the paragraph with examples of the types of work performed by employees assigned to this job classification. These may be "essential functions" and/or "additional responsibilities".
A person with excellent Baan V, ERP LN Logistics Support, Implementation & functional skills and ability to understand the business processes and map them to Baan ERP. Acts as a liaison with cross-functional business teams oriented towards Logistics and work with all levels of management to implement Multisite, Sales, Purchase, Manufacturing, Warehousing, Projects & Quality packages of Baan ERP. Map requirements, design, Improve, develop, train and deploy common Business Process solutions within Project Scope, Support tickets and timelines.
Duties and Responsibilities:
Identify gaps/improvements between existing Business Processes in all areas of Multi site, Sales, Purchase, Manufacturing, Warehousing, Projects & Quality packages, and map them in Baan ERP
Demo Custom/Standard functionality to Process owners for acceptance & deployment, for improving efficiencies
Design/Help in mapping and creating above Functional specification documents, process improvements methods
Ensure system quality and continuity through problem identification, reporting, tracking, analysis and resolution; research, analyze, and recommend patches, tools, and upgrades to resolve issues and add features/functionality
Support existing Baan V deployments and help prepare readiness to migrate into Baan LN Cloud.
Work closely with the Finance team to understand/explain ramifications of decisions made in logistics and/or finance.
Conducting Baan Logistics trainings & Costing knowledge transfer sessions.
Analyze, Prioritize, troubleshoot and resolve 'day-to-day' Baan Logistics issues during implementation. Provide hands on user training as needed.
Conducting Baan ERP Logistics trainings & Costing knowledge transfer sessions
Create detailed user documentation and training manuals
Involved in integrations & mapping with PLM, CRM, MES, Data warehouses and Time and Attendance.
Evaluate and setup Multisite Structures and related table sharing as needed.
Testing of customizations and corrections. Provide feedback to the technical team based on input received from testing & Demo.
Explaining MRP/Logistics/Warehousing/Quality and overall ERP functionality, to the user base. Monitor Batch Job errors as and when required
Support Internal Customer requests & Issue resolutions by Monitoring Baan data
Fully involved in the Go-live Process and Provide onsite Post Go-Live Support
Extracting data for one-time application from adhoc requests to support Audits & data process validations/verifications, if needed.
Responding to Helpdesk requests on a timely manner
Excellent understanding of all processes that relate to an A&D environment including, but not limited to, functional packages of Enterprise Planning, Sales, Purchasing, Manufacturing, Warehousing, Projects, Quality, Multisite.
Expert knowledge in Baan V and Infor ERP LN 10.2 or higher, of above listed packages & costing functionality. Ability to program is an asset.
Experience of integrations with PLM, CRM, MES, Data warehouses and Time & Attendance is highly desired.
Implementing concepts of Business Intelligence & KPI reporting, is an asset
Excellent analytical and problem solving skills
Must be able to clearly communicate ideas in both technical and user-friendly language
Understanding the PMO methodology an asset. Good at workload prioritization. Develop and manage processes that are effective and efficient
Knowledge of ITIL foundation key concepts, elements and terminology, an asset
Knowledge and working experience of SOX internal controls is considered a plus
Excellent MS Office (Excel, PowerPoint, Visio and Word) and other software tools experience
Excellent written and oral communication, interpersonal and presentation skills.
Willingness and desire to go the extra mile to accomplish targeted goals.
APICS Certification and related advanced education qualifications desirable.
Experience in the design, implementationand support of Infor ERP solution is required
Experience with Baan ERP Systems is a must (core software functionality such as Sales, Purchase, Manufacturing, Warehousing, Projects & Quality). Extensive knowledge of two or more functional areas is a must
Minimum 8+ years' experience in the Implementations, Integrations, Business analysis & User Support
Participated in at least 3 full scale Baan implementations, with Multi Sites.
US Citizen or green card required.
11616 East 51st Street Tulsa, Oklahoma, 74146 United States