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Sales/Retention Associate at Wideopenwest in Augusta, Georgia

Posted in Other 30+ days ago.

Job Description:

Do you have real passion for a challenging and rewarding career? As a Sales & Retention Specialist you'll use an array of tools, resources and skills to achieve sales goals. This is a true inside sales role in a highly competitive environment. You'll take calls from current and potential customers to sell them the our award-winning products and services that best meet their needs. You will also be challenged to speak with customers in some stage of disconnecting to inspire them to continue service. You will also initiate outbound calls and engage our customers for a variety of reasons. You should apply today if this seems like a way you would want to spend your day.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:
  • Achieve a target number of connects - relative to budget
  • Follow all established processes and procedures regarding installation, security (customer and company), order entry, and disclosure requirements
  • Accurately assess individual customer needs and issues to recommend appropriate features, benefits and value of WOW's product. Working to sell all lines of business relative to marketing campaigns and initiatives
  • Field inbound calls and make outbound calls with customers/potential customers expressing interest in WOW products or services
  • Maintain the sales leads database, and effectively perform outbound contact associated with the leads in an attempt to actively acquire new customers
  • Follow the sales call handling process to maximize sales potential
  • Maintain knowledge of current company procedures, packages, and policies; additionally, communicate competitive information obtained through customer interaction with the management team
  • Attend all coaching and development meetings including huddles and participate with professional observations and feedback
  • Stay abreast of industry trends and competitor activities
  • Embrace things we value and ensure all activity and communications entail Respect, Integrity, Spirit of Service, and Accountability
  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or equivalent
  • College education in Sales, Marketing or Business preferred

Experience/Skills Needed:
  • At least one year of sales experience strongly preferred
  • Able to read and interpret documents (scorecard metrics/data, safety rules, sales presentations, product information and training materials)
  • Able to present complex information on the telephone to customers clearly and expertly
  • Able to document customer interactions in writing
  • Use persuasive techniques effectively to overcome objections
  • Like solving practical problems presented by customers
  • have a resilient, positive attitude
  • Thrive in a fast-paced call center environment

Computer Skills:
  • Need to be windows proficient and capable of learning complex billing systems (ICOM's or USHA experience a plus)
  • Need to be Microsoft Office proficient
  • Customer Relationship Management CRM (ie Salesforce) experience a plus
  • Experience using a dialer a plus

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • regularly required to talk and hear
  • required to use hands to type, handle objects and paperwork
  • required to reach and hold on to items at chest level or reach above the shoulder
  • required to use close vision and be able to focus
  • required to sit or stand at a desk and field calls for a full work day in a call center environment

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer