Posted in Manufacturing 30+ days ago.
At Vertiv, we design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
The Field Service Technician is responsible for installation, commissioning, and scheduled or emergency service on Small to Medium UPS & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate training certification. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment and dispatched through our Coordinated Services/CRC teams.
DUTIES & RESPONSIBILITIES:
Rely on direction from Coordinated Services Dispatch team to accomplish goals
Perform several UPS/Battery work related tasks
Capable of working under direct supervision or independently based upon training
Render on site and phone assistance to customers.
Communicate with National Technical Support on equipment issues
Perform work related tasks per company guidelines for scheduled maintenance
Implement Field Change Notices per published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
Provide accurate and timely reporting per company guidelines
Time cards, expense reports, mileage reports, ticket closure, forms et al.
Maintain individual inventory in accordance with company policy
Provide estimated time of arrival to the Customer Response Center where applicable
Maintain company property per company policies
Vehicle, credit cards, PPE, test equipment, laptop, et al.
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer for where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates per company guidelines
Attend Customer Meetings as required
· Maximize productivity by combining service opportunities
· Complete all work in an efficient and timely manner
· Capable of making technical and commercial decisions under pressure
· Properly evaluate site and equipment for appropriate billing status
· Maintain productive utilization rate per company guidelines
· Perform inventory cycle counts per company guidelines
· Adhere to company dress code and safety regulations
· Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Managers, co-workers, Support Services, electronic communications, et al.
KNOWLEDGE, SKILLS & ABILITIES:
Familiarity with electrical / electronic test equipment and fundamentals
Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
Elementary fix/repair techniques based on directed supervision
Capable of completing tasks and return unit to full operating conditions based upon directed supervision
Ability to summarize and report all work related tasks performed
Customer service skills
Organizational and planning skills
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 75 pounds.